German speaking Claims & Customer Support Associate

TN Netherlands; Amsterdam; Hybrid; EUR 30.000 - 50.000; Full time

Job summary

An established industry player is seeking passionate Claims & Customer Support Associates to join their dynamic team in Amsterdam. This full-time role offers the chance to assist German-speaking clients with their insurance claims for lost or damaged gadgets. Enjoy a supportive environment with opportunities for growth, flexible remote work options, and attractive benefits including generous holiday days and a care allowance. If you're an outgoing individual ready to make a difference in customer service, this opportunity is perfect for you!

Benefits

28 holiday days

Care & welfare allowance of €45 per month

€50 net on your birthday

Annual bonus

Remote work options (3 days a week)

Qualifications

• Outgoing personality eager to start a career in an international environment.
• Skilled in prioritizing tasks efficiently and precisely.

Responsibilities

• Act as the first point of contact to customers via phone and email.
• Assess and resolve insurance claims for German clients.
• Provide excellent customer experience and resolve issues.

Skills

Fluent in German (C2-level)

Fluent in English (C1-level)

Customer service experience

Strong administrative skills

Strong communication skills

Job description

Social network you want to login/join with:

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Client:

Language Matters

Location:

Amsterdam, Netherlands

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

02084976b4dc

Job Views:

1

Posted:

24.04.2025

Expiry Date:

08.06.2025

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Job Description:

Are you a problem solver with passion to help others? Are you looking to start a new job in an international company? Then this is the job for you! Our client, a global insurance company is looking for German speaking Claims & Customer Support Associates to join their team and support getting their German clients back on their feet when their mobile phone or gadget gets lost, stolen, or damaged.

Your responsibility will include:

• Act as the first point of contact to customers and maintain the contact via phone and email
• Assess and resolve insurance claims and represent some of the biggest brand names in Germany
• Go the extra mile to make sure all questions and issues are resolved and provide the best customer experience
• Any other ad-hoc tasks that may be needed

About you:

You are an outgoing person looking to start your career in an international environment with many growth possibilities. You are skilled in working efficiently and precisely prioritizing tasks and eager to learn more. In this full-time (38h) role you will work 5 days a week between Monday and Friday, 09.00 – 20.00 and Saturday 10.00 – 17.00. You will join the European Claims team based in Amsterdam and have the chance to work 3 days remotely. Benefits include 28 holiday days, care & welfare allowance of €45 per month, €50 net on your birthday, annual bonus and more!

Profile:

• Required to be fluent in German (C2-level) and English (C1-level or higher), both written and spoken
• Previous experience in customer service is beneficial
• Strong administrative and communication skills
• Available to start on-site in Amsterdam

To apply, please send your CV in English and in Word format to Henna.
languagematters is acting as an employment agency in relation to this vacancy.