Functional Consultant Ticketing

Stage Entertainment Nederland; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Job summary

Stage Entertainment Nederland seeks an Application Manager to configure and optimize its ticketing platform across markets. You will translate business requirements into system configurations, manage data models, integrations, and security, and provide second-line support.

The role requires a Bachelor's in IT/Business or equivalent experience and at least 2 years in application management, preferably in ticketing or SaaS platforms. English fluency is essential, with additional languages a plus.

Qualifications

• Bachelor's degree in IT, Business, or related field, or equivalent experience.
• At least 2 years in application management, preferably in ticketing, e-commerce, or SaaS platforms.
• Fluent in English; additional languages are a plus.

Responsibilities

• Configure and optimize the ticketing platform to support ticket sales across markets.
• Translate business requirements into system configurations and customisations.
• Manage data models, integrations with other systems, and data integrity.
• Manage user rights, access controls, and platform security.
• Develop and execute test plans; maintain documentation.
• Provide second-line support and serve as primary vendor contact for incidents and changes.
• Participate in cross-functional teams for reporting and continuous improvement.

Skills

Ticketing processes

SaaS platforms

Data modelling

System integrations

Configuration management

IT security

Agile ways of working

English fluency

Education

Bachelor's degree in IT/Business

Tools

JavaScript

Job description

About Stage Entertainment

Stage Entertainment is one of the world's leading live entertainment companies. We produce world-class musical - think The Lion King, MJ, and Harry Potter and the Cursed Child - and operate more than 15 theaters across the Netherlands, Germany, France, Spain, Italy, and the UK. With around 3,000 employees and over half a billion euros in annual revenue, we touch the hearts of millions of visitors every year.

About Stage Entertainment

Stage Entertainment is one of the world's leading live entertainment companies. We produce world-class musical - think The Lion King, MJ, and Harry Potter and the Cursed Child - and operate more than 15 theaters across the Netherlands, Germany, France, Spain, Italy, and the UK. With around 3,000 employees and over half a billion euros in annual revenue, we touch the hearts of millions of visitors every year.

What makes us different? We recently brought ticket sales fully in-house, which means we now own the entire customer relationship - from the first click to the standing ovation. This makes IT a strategic driver of our business, not just a support function. We are building a modern, data-driven, multichannel digital ecosystem that powers ticket sales, personalises the customer journey, and fuels commercial growth across all our markets.

What You'll Do

• Configure and optimize the ticketing platform to support ticket sales across all markets.
• Translate business requirements into system configurations and customisations.
• Manage data models, integrations with other systems, and data integrity.
• Manage user rights, access controls, and platform security.
• Develop and execute test plans; maintain documentation.
• Provide second-line support and serve as primary vendor contact for incidents and changes.
• Participate in cross-functional teams for reporting and continuous improvement.

What You Bring

Background

• Bachelor's degree in IT, Business, or a related field, or equivalent experience.
• At least 2 years in application management, preferably in ticketing, e-commerce, or SaaS platforms.

Technical skills

• Understanding of operational and commercial ticketing processes.
• Hands-on experience with SaaS platforms and ticketing systems.
• Proficiency in data modelling, system integrations, and configuration management.
• Knowledge of IT security principles.
• Familiarity with agile ways of working.

Nice to have

• Knowledge of coding (JavaScript).
• Experience in the live entertainment or events industry.
• Relevant vendor-specific platform certifications.

Who you are

• You combine strong analytical skills with a pragmatic, results-oriented mindset.
• You're a team player who thrives in a fast-paced, international environment.
• You take ownership, communicate clearly, and are eager to keep learning.
• You have ambition – you want to grow, have impact, and build something that matters.
• You are fluent in English. Working knowledge of German, Dutch, Spanish, or French is a plus.