Front Office Supervisor

Hotelprofessionals - Manderin Oriental Conservatorium Amsterdam

Amsterdam

On-site

EUR 38,000 - 48,000

Full time

12 days ago

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Benefits offered by this job

Discounted stays

Staff meals

Pension contribution 50%

Travel allowance €0.21/km up to €250

F&B Discount Card

Spa discounts

Job summary

Mandarin Oriental Conservatorium Amsterdam is seeking a Front Office Supervisor to join the Front Office team. You will oversee check-in/check-out, guest history, and service standards in a luxurious setting.

The role requires at least 2 years in a Front Office supervisory position, with rotating shifts including weekends. Proficiency in English is essential; Dutch is a plus. This is a full-time position with extensive staff leadership responsibilities.

Qualifications

2+ years of experience as Front Office Supervisor in a luxury setting.
Fluency in English; Dutch language skills a plus.
Attention to detail and a strong sense of responsibility.

Responsibilities

Ensure a flawless check-in/check-out process.
Read arrival reports and verify guest history.
Handle guest complaints professionally and provide feedback to guests.
Supervise and delegate duties to Front Office staff.
Coordinate with other departments for seamless guest service.
Monitor and implement Fan of MO enrollment and premium spend on property.
Ensure Legendary Quality Experience standards are fully implemented and exceeded.
Monitor grooming, hygiene and professional behaviour of Front Office staff.
Lead by example in service excellence and motivate the team.

Skills

2+ years Front Office Supervisor

English proficient

Dutch language

Attention to detail

Customer service

Team player

Communication skills

Interpersonal skills

Presentation skills

Job description

Mandarin Oriental Conservatorium Amsterdam is looking for Front Office Supervisor to join the Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

As Front Office Supervisor, you will be responsible for the following duties:

Ensuring a flawless check-in/check-out process;
Read through arrival report and ensure accuracy of guest history;
Handle guest complaints diligently and professionally and always with good feedback to the guest on satisfaction;
Supervise and delegate duties to Front Office colleagues, ensuring workflows are logical and efficient;
Cooperate and coordinate with other departments to ensure seamless guest service;
Monitor in implement action plans where necessary for Fans of M.O. Member enrolment and premium spend including on property signup;
Ensure Legendary Quality Experience (LQE) Standards are fully implemented and consistently exceeded throughout the Front Office;
Monitor grooming, hygiene, and professional behaviour standards of Front Office colleagues;
Ensure smooth operation of Front Service by creating an encouraging and motivating environment for other colleagues;
Lead by example in service excellence, motivating the team to uphold standards;

As Front Office Supervisor, we expect from you:

A minimum of two years’ experience as Front Office Supervisor, preferably in a luxury setting;
Flexibility and adaptability - you will work on a rotating shift schedule, including morning, evening, and night shifts, as well as weekends and public holidays;
Proficiency in the English language. Proficiency in Dutch is a plus;
Eye for detail, drive to success and a supportive attitude;
A strong sense of responsibility: always follows up, is accurate and knows how to deliver exceptional and personalised service;
Excellent written and verbal communication skills – approachable and professional in handling both guest complaints and positive feedback;
Strong team player with excellent organizational and time management skills;
Excellent presentation;
Excellent interpersonal skills and a taste for customer contact.

Our commitment to you:

A salary in scale VI of the Collective Labor Agreement
Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions
Fantastic growth opportunities for all colleagues, with targeted development programs to get you ready for the next step in your career
Discounted stays at our beautiful properties across Mandarin Oriental
Multiple additional benefits, such as supplemented staff meals, laundry service, 50% contribution to your pension fund;
Travel allowance of €0,21 per kilometre for distances as of 5 kilometres with a maximum amount of € 250,- net per month
F&B Discount Card – discounts at restaurants at high-end hotels in Amsterdam
Discounted collective health insurance and weekly yoga sessions with our personal trainers
25% discount on special treatments and special products in our Spa facilities

Discover your role within our luxury hotel:

The Mandarin Oriental Conservatorium Amsterdam consist of a diverse group of talented people with a wide range of backgrounds and specialties. This committed team is united by an open work culture that celebrates individuality, emphasises performance and encourages everyone to achieve their full potential. In addition to our commitment to the highest level of service we take pride in a longstanding track record of sustainable practices woven into every layer of our company.

For any questions, reach out to us via +31 (0)20-570 0043.

We’re Fans. Are you?

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