Front Office Manager

Hilton; Rotterdam; On-site; EUR 45.000 - 60.000; Full time

Job summary

A leading hotel chain in Rotterdam is seeking a Front Desk Manager to lead the Front Desk Team, ensuring high-quality service and guest satisfaction. You will be responsible for managing operations, staff training, and enhancing the guest experience. Ideal candidates have prior management experience in similar settings, outstanding leadership, and customer service skills. This role offers competitive benefits, including discounted rates at Hilton hotels.

Benefits

Discounted hotel rates

Travel allowance

Free use of fitness facilities

Development opportunities

Qualifications

• Previously managed a Front Desk team at a similar operation size.
• Be an inspiring leader for the team.
• Committed to delivering high levels of customer service.
• Good communication skills and people management skills.

Responsibilities

• Oversee the entire Front Desk operation to maintain high standards.
• Evaluate levels of guest satisfaction and monitor trends.
• Maximize room occupancy at best rates and use up-selling techniques.
• Recruit, manage, train and develop the Front Desk team.

Skills

Customer service

Leadership

Communication

Team management

Job description

职位总结

Are you ambitious, excited to make the best out of every guest stay, and able to lead the Front Desk to the highest service quality one can imagine? Are you eager to learn and grow while working in an amazing team? Hilton Rotterdam is looking for you!

What makes working at Hilton different?

Hilton Hotels & Resorts is one of the most well-known names in the hospitality industry. We know that when we invest in our Team Members, our guests and communities we will all benefit. It is why we are committed to providing industry-leading benefits that empower Team Members to be their best selves, in and outside of work, and creating meaningful personal and professional growth opportunities for all. We encourage our Team Members to find their passion to create their own journey to careers that are right for them.

What will I be doing?

As a Front Desk Manager, you will oversee the Front Desk Team which is the main connection between the guest, the hotel, and the various hotel departments. A Front Desk Manager is responsible for managing the first impressions of our guests and, therefore, has to perform the following tasks to the highest standards:

• Oversee the entire Front Desk operation to maintain high standards
• Evaluate levels of guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognized and that the Front Desk department operates with a sales attitude and promotes the hotel brand’s loyalty scheme
• Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Set departmental objectives, work schedules, budgets, policies, and procedures
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet business demands
• Recruit, manage, train and develop the Front Desk team

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previously managed a Front Desk team at a similar operation size
• Be an inspiring leader for the team
• Committed to delivering high levels of customer service
• Good communication skills and people management skills
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations
• In possession of a work permit for The Netherlands

What are the benefits when working at Hilton Rotterdam?

• Up to 40 nights per year highly discounted rates (staff rate) in all Hilton Hotels Worldwide, including 50% discount on F&B in restaurants managed by Hilton
• Up to 70 nights per year highly discounted rates (Friends & Family rate) in all Hilton Hotels Worldwide
• Extensive development opportunities supported by our Learning & Development department
• Travel allowance according to policy of Hilton Rotterdam
• Free use of hotel fitness facilities

Do you recognize yourself in the description? We look forward welcoming you to the Hilton Family.