Front Office Host

Greenhouse Software, Inc.; Den Haag; Hybrid; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Discounts at Europe properties

Hybrid hospitality environment

Staff events and discounts

Job summary

The Social Hub seeks a Front Office Host to greet guests with warmth, set the mood on arrival and guide them through check-in and local tips. You’ll move between desk and lobby, turning arrivals into memorable experiences and connecting guests with events, outlets and services.

Based in our hybrid hospitality environment, you’ll collaborate with Housekeeping, F&B and Maintenance, communicate in English and Dutch, and contribute to a welcoming, energetic atmosphere across our multi-national

Qualifications

• 1-3 years of experience in hospitality or a similar guest-facing role.
• Energetic, welcoming vibe that makes guests feel at home.
• Excellent communication in English and Dutch.

Responsibilities

• Welcome guests with warmth and set a great atmosphere from the start.
• Assist with check-ins and payments; navigate kiosks.
• Keep the lobby inviting and buzzing with energy.
• Offer local tips and connect guests to events and experiences.
• Support bookings for activities, restaurants, and experiences.
• Share guest insights to improve each stay.
• Collaborate with Housekeeping, F&B and Maintenance to ensure smooth operations.
• Promote outlets and identify upsell opportunities.

Skills

Hospitality exp

Customer service

Bilingual EN/Dutch

Tools

PMS

Kiosk systems

Guest messaging apps

Job description

Your Mission, Should You Choose to Accept It

AsaFront Office Host,you’rethe first smile guests see and the person they remember long after they leave. You set the vibe the moment they walk in, turning arrivals into warm welcomes and check-ins into real conversations. You move effortlessly between the desk and the lobby, creating a space that feels energetic,friendlyand easy to navigate. You share the best local tips, spark connections between guests and add those small touches that make a stay feel special.

Your presence shapes the heartbeat of the hotel, and your energy lifts the whole team.

In Case YouDon’tKnowWhoWe Are

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay,learnand play and most importantly - be themselves. As an employer we look,actand think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftopbarand eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

WhatYou’llDo

• Welcome guests with genuine warmth and set a great atmosphere from the start
• Assist with check-ins, payments and kiosk navigation
• Keep the lobby tidy, inviting and buzzing with the right energy
• Offer local recommendations and connect guests to events, restaurants and experiences
• Jump in with bookings for activities, restaurants and everything in between
• Share guest insights and feedback with the team to improve everystay
• Work closely with Housekeeping, F&B and Maintenance to keep things running smoothly
• Represent TSH by promoting our outlets and spotting upsell opportunities

WhatYou’llHave

• You have 1-3 years of experience in hospitality or a similar guest-facing role
• You bring an energetic, welcoming vibe that makes people feel at home
• You’re great at switching between tasks without losing your smile
• You have a proactive mindset and love turning small moments into memorable ones
• You’recomfortable with digital tools like PMS,kiosksor guest messaging apps
• You communicate clearly in English and Dutch
• You’re a team player who stays cool and confident during busy peaks

What We Offer

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiate best.

Who you are, is how we want you to be.To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves.Here, everyone belongs, and we welcome people no matter theirnationality, gender, age, sexual orientation, religionorculture.Your authenticitykeeps ourteam diverse.Come as you are.