Front Office employee

Hotelprofessionals - Holiday Inn Express Amsterdam - South; Amsterdam; On-site; EUR 20,088 - 27,900; Full time

Benefits offered by this job

5 weken vakantie (fulltime)

Reisvergoeding

Gratis parkeren

€10 net per review

In-house training

Kortingen op hotels wereldwijd

Vrije inbreng en initiatieven

Job summary

Hotelprofessionals - Holiday Inn Express Amsterdam - South is op zoek naar een Front Office Clerk/Front Office Assistant. Je bent het eerste aanspreekpunt voor gasten en zorgt voor een warmtevolle ontvangst en een vlotte check-in/check-out.

Je informeert gasten over de stad en lokale voorzieningen en behandelt vragen en klachten met professionaliteit. Je werkt in ploegendiensten, bent administratief sterk en beheert reserveringen en communicatie via e-mail.

Qualifications

• Je beheerst Engels uitstekend en communicatief vaardig.
• Je hebt serviceminded instelling en zal proactief guests helpen.
• 简?
• Morning of avonddiensten en weekends werken is geen probleem; flexibiliteit vereist.

Responsibilities

• Verwelkomen gasten en inchecken van gasten.
• Beantwoorden van vragen en klachten van gasten.
• Beheren van check-in/out en financiële afhandeling.
• Geven van informatie over hotel en de omgeving en openbaar vervoer.
• Verwerken van e-mails en reserveringen; versturen van facturen.

Job description

Hey you there! Are you a pro at welcoming guests with open arms and a big smile? If you are known as the person who is always ready with a kind word and a sparkling attitude, then we would like to get to know you!

As Front Office Clerk you are the calling card of our hotel. Your smile is the first impression our guests receive. You welcome them with open arms and make sure they immediately feel at home. You check in guests, give them information about the hotel and what the beautiful city has to offer. You will be dealing with guests of different nationalities, so your language skills will come in handy. You make sure that our guests lack nothing and with your good service you make sure that they want to come back again. You make the difference!

As a Front Office Assistant, you will be the focal point of the hotel and responsible for all work that takes place during the morning and evening shifts. These duties and responsibilities include:

• Providing excellent service to our guests

• Handling questions and complaints

• Speaking to and checking in guests

• Guest check-out and financial processing

• Provide information and service to guests, such as: giving general and tourist information, information about public transportation and restaurants

• Handle various administrative tasks, such as answering emails from guests or travel agents, checking reservations and sending invoices afterward

The Vincent Hotel Group lives by its core values:V.I.T.A.L

ValourWe act with integrity and do what is right

Inclusion We embody diversity, fairness and sustainability

Team Work We support each other and own our actions

Achievement We strive to exceed all expectations

Leadership We set goals, lead with strength and embrace change

The Vincent Hotel Group has a portfolio of 11 franchise hotels spread throughout the Netherlands. With hotels in Amsterdam, Rotterdam, The Hague, Utrecht and Arnhem, we have hotels in the most important cities and our destinations are in easily accessible locations. We have internationally renowned brands, such as Holiday Inn, Holiday Inn Express and Hampton by Hilton. We support these 11 hotels from our Support Office, located on the 8th floor of Holiday Inn Express Amsterdam – Sloterdijk. This allows us to respond quickly in an ever-changing environment and share resources with each other.

The Vincent Hotel Group fosters a culture in which new initiatives are embraced, followed and, if successful, implemented.

Our mission is to exceed expectations and promote growth for all stakeholders, including team, guest, and owners, by creating an energetic and dynamic environment. We have a vision to become the region's leading select hospitality service provider, cultivating talent and growth and creating lasting value for guests and stakeholders. And we have a simple but powerful goal: we want to welcome everyone and create smiles by making dreams come true.

What makes you the perfect colleague?

• You have a natural talent for hospitality and are kindness itself

• You are service oriented. You always go the extra mile for YOUR guests;

• You are excellent at working independently and are not afraid to take responsibility for the hotel during your shift. You are not afraid to make your own decisions;

• You have a sense of humor and enjoy your work;

• Morning or evening shifts, working weekends and holidays are no problem for you, you are flexible;

• Good command of the English language;

• You are administratively strong and can handle computer systems well;

• You are a jack-of-all-trades and enjoy multitasking;

• Experience in similar hotels and positions is a plus. No experience, no problem! We will teach you the ropes.

What makes us the perfect employer?

• Full-time or part-time employment (your choice!) with 5 weeks of vacation per year on a full-time basis;

• The opportunity to be part of an energetic and passionate team;

• Gross monthly salary based on the hospitality collective bargaining agreement, scale 5 and 8% vacation pay;

• Travel allowance based on the number of kilometres there and back;

• Free parking at all our hotels;

• Have you been mentioned in a review by our guests because of your hospitality and good service? Then you will receive € 10 net per review on top of your salary!

• Lots of room to develop with in-house training from our own Hospitality trainer;

• Attractive discounts on hotel stays at more than 6,000 IHG or Hilton hotels worldwide;

• Room for your own input and initiative. Your ideas are more than welcome!

• An informal and pleasant working atmosphere;

• Fun perks like our annual Christmas party, team outings and we'll pack big on your birthday!

Uren: Fulltime

Dienstverband: fulltime

Type vacature: Intern

Vaardigheden

• Er is geen minimale opleiding vereist
• Je beheerst Engels

Wat wij bieden

Contract: fulltime