Front Office Associate

Sapphire-House-Antwerp-1; Amsterdam; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Travel expenses covered

Pension

Employee hotel rates

25 days off

Job summary

Odyssey Hotel Group is seeking a Front Desk Agent for Holiday Inn Express. You will greet guests, manage check-in/out, and assist guests with information while maintaining records and brand standards. The role sits in an international, warm team environment within Amsterdam Noord’s supplier-friendly setting.

The position emphasizes guest satisfaction, professional communication, and a proactive, flexible approach to daily hotel operations.

Qualifications

• Affinity with the hotel industry and hospitality experience is a plus.
• Fluent in English and preferably Dutch.
• Strong knowledge of MS Office and Opera systems.

Responsibilities

• Greeting guests with a warm, friendly attitude.
• Ensure smooth check-in/out in line with brand standards.
• Maintain accurate guest records including personal info and preferences.
• Review and update reception procedures per hotel policy.
• Comply with hotel security, fire regulations and health and safety laws.
• Handle complaints professionally.

Skills

Fluent English

Dutch preferred

Customer service

Strong communication

Tools

MS Office

Opera PMS

Job description

WOULD YOU LIKE TO BE PART OF A FAST – GROWING ORGANISATION?

JOIN US AS FRONT DESK AGENT!

ABOUT HOLIDAY INN EXPRESS

At Holiday Inn Express hotels we keep it simple and smart. As IHG's biggest hotel brand, we’re the first choice for the increasing number of travellers who need a simple, engaging place to rest, recharge and get a little work done. We offer everything guests need and provide more where it matters most.

We believe travel should be without hassle and complication. But we also believe travel should have more to offer, such as faster check-in and everything needed for a great stay within arms’ reach.®

THE POSITION

We’re searching for an enthusiastic Front Office Agent who enjoys working in a fast-paced workplace and an international team. In the hotel, we serve breakfast, lunch, and dinner. As well as lunches and dinners for groups, for our staff canteen and we have two meeting rooms on the 1st floor. Our restaurant is located on the ground floor of the hotel and has 60 covers. For our lunch and dinner menu, we work together with local suppliers from Amsterdam Noord.

OUR KEY RESPONSIBILITIES

• Greeting guests with a warm and friendly attitude.
• Ensuring a smooth check-in/out process for all guests in line with brand standards.
• Maintaining accurate guest records, including personal information, payment details, and preferences.
• Caring out, reviewing, and updating the reception procedures, as per hotel policy.
• Complying with hotel security, fire regulations, and all health and safety legislation.
• Handling complaints in a professional manner.

HOW YOU’LL DO IT

• Working in a dynamic environment where every day is unique.
• Being a warm and helpful communicator and guest-oriented.
• Working independently and flexibly.
• Being a wonderful and proactive team player.
• With an energetic and representative attitude.

WHAT YOU’LL BRING

• Affinity with the hotel industry and experience in hospitality is a plus.
• Strong knowledge of MS Office and Opera systems.
• Fluent in English and preferably Dutch.
• You love the IHG Brand and live and breathe the values: we put people first, pursue excellence, embrace change, act with integrity, and serve our world.

WHY JOIN US?

• You've the opportunity to work in a dynamic. international, and multicultural work environment.
• We value your contributions and offer competitive pay aligned with industry standards and the Catering CLA.
• We've got your travel expenses covered.
• Your pension is taken care of.
• Attractive employee rates in more than 8000 hotels within InterContinental Hotels Group (IHG) Loyalty Program and Odyssey Hotel Group.
• You can accrue well-deserved breaks with up to 25 days off.
• You've access to diverse resources through Alleo for personal well-being support.
• We engage regularly in team-building activities.
• Your personal development taken seriously. You have the option to grow within our diverse hotel brands and our headquarters. You'll be regularly informed of vacancies and are free to apply internally!

ABOUT ODYSSEY

We are The Odyssey Hotel Group, Europe’s most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott, IHG, and Accor to develop exceptional properties across various brands, from Holiday Express to Marriott's Autograph collection. Powered by over 700 employees and supported by ActivumSG as our major shareholder, our purpose is to create wonderful stories through a passion for unique and locally inspired hotel design and attention to every detail. We achieve this through a culture of enabling and empowering our teams to be masters of the art of hospitality.

ODYSSEY CULTURE

You’ll be joining a fast-moving, ambitious and successful team that’s shaking up the industry we love. If you thrive on responsibility, share a passion for great service, and are a natural collaborator, we’ll be a good fit. We pride ourselves on with a collaborative mindset.