Front Office Agent (f/m/d)

Hotelprofessionals; Amstelveen; On-site; EUR 28.000 - 35.000; Full time

Job summary

A well-known hotel chain in The Hague seeks a Front Office Agent to ensure an exceptional guest experience. You will be responsible for check-in and check-out, upselling services, and providing local information. Ideal candidates will have strong communication skills and previous experience in hospitality. This role offers a good salary, travel expenses, and numerous employee benefits, including discounts in all IHG hotels worldwide.

Benefits

Good salary and travel expenses

Dedicated and fun team

Staff discounts at IHG hotels

Monthly gift cards

Qualifications

• Experience in (international) hotels or in the hospitality industry is preferred.
• Willingness to work full-time with flexible shifts.
• Knowledge of HACCP is beneficial.

Responsibilities

• Responsible for check-in, upselling products and services, and check-out.
• Engage with guests and provide local insights and assistance.
• Handle guest complaints and ensure their satisfaction.

Skills

Excellent communication skills in English

Proactive attitude

Team player

Experience in hospitality

Complaint handling

Tools

Opera

Job description

Overview

As a Front Office Agent (f/m/d), you’ll be the first point of contact for our guests. You’ll make them feel at home from the moment they step in and play a vital role in delivering a great guest experience and ensuring everything runs smoothly at the front desk.

As the first point of contact for everyone who walks into our hotel, you are the go-to person at the front desk. You are responsible for check-in, upselling our products and services, and check-out. In this hotel you don’t have to hide behind a reception desk but walk around so the guest is really the centre of attention. You’ll be happy to explain and give them tips on how to explore The Hague on our rental bikes. Guests can come to you for all the ins and outs of Staybridge Suites and The Hague, whether it’s recommending great places to eat, helping with transport, or just having a nice conversation. You’ll connect with guests all day long and serve free delicious coffees. You will also be busy enrolling IHG memberships, selling room upgrades, switching between departments, and solving complaints and potential problems. Staybridge Suites The Hague - Parliament is a long-stay concept where we as a team aim to give the guest a feeling that they are at home.

About Us

Staybridge Suites The Hague is located in the heart of The Hague, steps from the Dutch Parliament and iconic cultural spots. We’re part of the IHG Hotels & Resorts family — a global brand with over 6,000 hotels in more than 100 countries. This means you’re joining a world of opportunities.

Your profile

• Hospitality is in your DNA, you know what the guest needs
• Preferably you have experience in (international) hotels or in the hospitality industry
• Fulltime and flexible, with shifts from 07:00-15:00 and 15:00-23:00
• Excellent communication skills in English (Dutch or other languages are a plus)
• Preferably you live in or near The Hague
• You have a proactive attitude, can switch quickly, and pick up working with different systems
• You are a team player but can also work independently
• Affinity with Opera is a plus
• It is useful if you already have experience with complaint handling and knowledge of HACCP

Benefits

What\'s in it for you?

• A good salary and travel expenses - the position Front Desk Employee is classified according to the reference functions in the hospitality industry in scale IV
• A dedicated and fun team to work with
• An open and informal company with staff parties, Christmas parties, get-togethers
• Discover Staybridge Suites The Hague through the eyes of our guests: a night of sleep after probation together with a loved one or family member
• Friends & family discount and staff discount in all IHG hotels worldwide. Special rates in Borealis Hotel Group Hotels
• Monthly gift cards to spend on food, shopping and more

Your career will be as unique as you are; we’ll give you tailored support to help you start, be involved, and grow. As Staybridge Suites belongs to the IHG family, you’ll also benefit from opportunities of a successful, global hospitality company with over 6,000 hotels in more than 100 countries.

Good to know: Staybridge Suites The Hague - Parliament is owned by Borealis Hotel Group.

Bring your passion to Staybridge Suites and we’ll give you room to be yourself. Please get in touch with us via the apply button below and tell or show how you could bring your unique mix of skills to Staybridge Suites The Hague – Parliament.