Forward Deployed Engineer

MarvelX; Amsterdam; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Equity participation

Competitive compensation

Job summary

MarvelX, based in Amsterdam, seeks a Forward Deployed Engineer to own customer delivery end-to-end from post-signature to production and expansion. You’ll build the connector, wire webhooks, and tune agents, working directly with customers and their teams.

You’ll operate at the intersection of customers, Product, and Engineering, and you’ll own outcomes, timelines, and scope while coordinating with cross-functional teams for successful deployments.

Qualifications

• 4+ years across software delivery, solutions or forward-deployed engineering.
• Experience delivering B2B platforms with customer-facing responsibilities.
• AI-native mindset: comfortable using LLMs and agents in daily work.

Responsibilities

• Build and deploy customer integrations yourself: REST APIs, webhooks, data mappings.
• Configure and tune agents per customer: business rules, workflow config, benchmarks.
• Debug production issues at the customer edge and fix where possible.
• Own PoC success and production rollout with milestones and risk tracking.

Skills

Python

TypeScript

APIs

Integrations

Delivery leadership

Customer communication

Job description

We’re hiring builders who want to solve meaningful problems with AI.
Our team values clarity, speed, and doing work that lasts.

About MarvelX

MarvelX is on a mission to rewire the financial services industry, starting with insurance. We build vertical, agentic AI platforms that automate complex workflows. Our systems run in real production environments at regulated enterprises, where accuracy, auditability, and delivery quality matter more than demos. Backed by leading investors, we're scaling across Europe and the US. As we move from early-stage to scale-up, delivery is a core competitive advantage at MarvelX.

Role Overview

As a Forward Deployed Engineer at MarvelX, you'll own customer delivery end-to-end, from post-signature through production and expansion, and you'll build the integration yourself.

You operate at the intersection of customers, Product, and Engineering. Once a deal is signed, delivery is yours: outcomes, timelines, scope, customer trust, and the code that connects our platform to their systems.

This is hands-on in the literal sense. You'll sit in the customer's weekly, understand what their claims handlers or underwriters are really asking, then deploy the connector, wire the webhook, and tune the agent yourself, without pulling the core engineering team off the product.

This is not a support role. This is not a coordination role. You ship, and you own what you ship.

Key Responsibilities

Technical execution

Build and deploy customer integrations yourself: REST APIs, webhooks, data mappings, connectors into core insurance systems.

Configure and tune agents per customer: business rules encoding, workflow configuration, benchmark cycles.

Debug production issues at the customer edge and fix what you can before escalating.

Delivery & execution

Own the transition from Sales to Delivery, validating scope, KPIs, and success criteria.

Lead PoC and production execution; run structured customer rituals: kickoffs, delivery check-ins, exec reviews, go-lives.

Track milestones, dependencies, risks, and escalations, and act early.

Stakeholder & scope management

Primary delivery owner for senior customer stakeholders (Director / VP / C-level), and equally credible in the room with their engineers.

Manage expectations, push back on scope creep, protect outcomes and trust.

Commercial impact

Own PoC success with a clear focus on conversion to production.

Identify expansion opportunities through delivery; feed learnings back into Product, Engineering, and GTM.

Who You Are

An engineer who moved toward customers, or a delivery operator who never stopped building. You write and ship code (Python or TypeScript, APIs, integrations) and you run a boardroom-quality meeting, both, genuinely.

4+ years across software delivery, solutions or forward-deployed engineering, or technical implementation of B2B platforms.

AI-native: you use LLMs and agents in your own daily work, and you can explain what an agent decided in business language, no model talk.

Comfortable with senior stakeholders and with ambiguity; your structure shows up live in the conversation, not in a deck afterwards.

Strong ownership mindset: outcomes, not tasks.

Insurance or regulated-industry experience is a plus, not a requirement.

Why You Should Join

Own the customer edge at one of Europe's most ambitious enterprise AI companies.

Work directly with founders and senior leadership, with real ownership and visibility.

Your code goes live in regulated, real-world production environments, and you see the impact in the customer's numbers.

Direct impact on ARR growth, customer trust, and our path to Series A.

Competitive compensation, equity participation, and meaningful career growth as we scale.

Location & Logistics

Based in Amsterdam, full-time, at least 3 days a week in the office.

Work eligibility in the Netherlands required. We are not able to sponsor visas in the Netherlands yet.

Competitive compensation and equity participation.

The audit-ready AI workforce for modern insurance carriers and TPAs.