Floor Manager - Mall of the Netherlands

adidas; Zuid-Holland; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Product discounts

Holiday allowance

Annual leave

IT equipment

Uniform allowance

Employee Assistance Program

Online learning access

Team events

Life insurance

Job summary

adidas in the Netherlands is seeking a Floor Manager to lead the sales floor, coach the team, and drive store performance while delivering exceptional customer service. You’ll support the Store Manager in achieving targets, maintaining brand standards, and creating a lively, customer-focused store environment.

The role requires a passion for sport, strong leadership, and the ability to manage KPIs in a fast-paced retail setting with flexible weekend/evening hours.

Qualifications

• 12+ months in sports/fashion retail with advanced selling experience.
• Experience in a team leader or supervisory role and coaching others.
• Strong KPI background and ability to drive performance.
• Interest in sports or active lifestyle with solid product knowledge.
• Flexible availability including weekends, evenings, and holidays.

Responsibilities

• Lead by example on the shop floor, coach the team, and develop staff.
• Drive store sales with the team while monitoring KPIs and delivering great service.
• Maintain brand standards including Visual Merchandising, replenishment, and customer service.
• Supervise, coach, and train team members to support ongoing development.
• Oversee daily store operations including opening, closing, and cash handling.
• Ensure cleanliness, organization, health & safety, and stock management.
• Foster a positive team culture focused on collaboration, accountability, and customer satisfaction.

Skills

Team leadership

KPI analysis

Coaching

Customer service

Sales

Sports knowledge

Job description

BE PART OF SOMETHING NEW. BE PART OF SOMETHING BOLD.

This is more than a job it’s your first step in the adidas journey. For over 70 years, adidas has been creating the best sports gear and inspiring millions to change their lives through sport. We’re a team of rebellious optimists united by passion, creativity, and purpose. We balance performance and sustainability, celebrate individuality, and believe in sport’s power to change lives. Retail stores are the first point of contact with our consumers and the heart of adidas brand.

YOUR IMPACT

As a Floor Manager, you will play a key role in driving the commercial performance of the store by leading the sales floor, motivating the team, and ensuring outstanding customer service. You will support the Store Manager in achieving targets, maintaining brand standards, and creating a positive and energetic store environment.

• Leading by example and coaching, coordinating the shop floor, and ensuring continuous development for the team in store.
• Drive store sales together with the team to meet the target set by monitoring KPIs and delivering great customer service.
• Ensure the store is always up to brand standards including, Visual Merchandising standards, Replenishment, and Customer service to create the best shopping experience for the consumer.
• Supervise, coach, and train team members to support ongoing development of the sales team.
• Oversee daily store operations including opening, closing, and cash handling procedures
• Maintain high standards of cleanliness, organization, and health & safety on the shop floor and support stock management processes including deliveries, replenishment, and stocktakes
• Foster a positive team culture focused on collaboration, accountability, and customer satisfaction

WHAT WE’RE LOOKING FOR

• 12+ months of work experience in a sports/fashion customer and commercial-focused retail environment with advanced selling experience and comprehensive product, retail, and industry understanding.
• Prior experience in team leader or supervisory role and have a passion for coaching and developing others.
• Commercial awareness with strong KPIs background and can drive performance through others. Strong analysis skills.
• Thrive in a fast-paced, customer-focused environment
• Strong interest in sports, fitness, or an active lifestyle and have a strong product knowledge.
• Professional handling of difficult interpersonal situations within the store team and feel comfortable conducting feedback conversations. Understanding the store´s needs and acting accordingly.
• Flexible availability, including weekends, evenings, and holidays

WHAT YOU’LL GET

• Competitive pay + monthly bonus structure based on store performance.
• Product discounts - across adidas online and in-store up to 44%.
• Travel support, if applicable
• 8% holiday allowance and 24 days of annual leave (full-time basis)
• IT equipment and work tools tailored to your role
• Uniform allowances - look the part while representing the brand.
• Employee Assistance Program (EAP) - because your well-being matters.
• Access to world-class online learning for professional and personal growth.
• Team celebrations, store launch events & internal competitions - we reward success together. Our winning culture incentives often reward with exclusive events, parties etc.
• Opportunities to win football tickets, experiences & exclusive adidas events.
• Referral rewards - grow the team, earn rewards.
• Life insurance - 2x annual salary.
• Be part of a global brand that truly invests in people and planet.
• We believe in growth without limits.You’ll join a company that champions:
• Flexibility & work-life balance - predictable scheduling, open culture.
• Diversity, equity & inclusion - every voice matters, every story counts.
• Sustainability in motion - help us shape the future of sport and the planet.
• Career mobility - grow across retail, office, or distribution functions.
• Belonging - join a team that feels like a community, not a hierarchy.

adidas. It Starts With You.

Adidas is an equal opportunity employer and we are committed to fostering an inclusive workplace. We welcome applications from people of all ages, genders (incl. gender identity), ethnic and social backgrounds, nationalities, sexual orientations, religions and beliefs, and those with apparent or non-apparent disabilities*. We do not tolerate harassment or discrimination toward any of our applicants or employees.

*We actively encourage individuals with disabilities to apply and will provide reasonable accommodations throughout the recruitment process.

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE:Speak up when you see an opportunity; step up when you see a need..
• OWNERSHIP:Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

- Culture Starts With People, It Starts With You -

By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.