Facilities Hard Services Specialist

Booking Holdings, Inc.; Amsterdam; On-site; EUR 65.000 - 85.000; Full time

Job summary

A leading travel technology firm in Amsterdam is seeking a Senior Workspace Specialist responsible for enhancing the employee experience through effective workspace services. This role requires strong vendor management skills, fluency in Dutch, and the ability to foster stakeholder relationships. The ideal candidate will contribute to policy compliance, supplier performance, and community engagement initiatives. A competitive compensation package with unique benefits is offered.

Benefits

Annual paid time off

Industry-leading product discounts

Qualifications

• Previous experience in hard services and vendor management is required.
• Fluency in Dutch for the Amsterdam Campus.
• Strong stakeholder management and relationship-building abilities.

Responsibilities

• Ensure Workspace Services processes are compliant with regulations.
• Oversee operational supplier management and address performance issues.
• Coordinate with security and maintain safety processes.

Skills

Vendor management

Effective communication

Stakeholder management

Change management

Analytical skills

Technical building knowledge

Job description

Overview

About Us: Booking.com uses data to drive decisions. Technology is at our core, and innovation is part of our everyday. We strive to create meaningful experiences for guests and partners alike, helping everyone to experience the world.

Role Description:

The Senior Workspace Specialist is responsible for the flawless and timely execution of tasks related to Real Estate and Workspace Services, including business partnering, community building and Supplier steering. A key goal is to build a positive employee experience for HQ, Amsterdam and Manchester, fostering an environment where employees feel valued and recognized for their role in the Booking.com story. The role includes ownership of an area of expertise such as Hospitality, Events, Hard Services or Soft Services.

Key Responsibilities

• Ensure all Workspace Services processes are regularly reviewed, updated, and compliant with regulations and organizational needs.
• Oversee operational supplier management, ensuring contracted services are delivered as agreed and address any performance issues through proper channels.
• Act as a subject matter expert and provide operational support across REWS-led projects, including implementing project outcomes and managing smaller initiatives.
• Drive demand and stakeholder management by using data insights and employee feedback to deliver continuous improvements in employee experience and business continuity. Collaborate with stakeholders, Community and Events teams, and local committees to plan, coordinate, and support inclusive social events and community-building activities within budget.
• Coordinate with security and ERO teams to maintain up-to-date safety processes and ensure effective emergency response organization and preparedness.
• Lead effective communication with HQ stakeholders, manage escalations, promote wellbeing and sustainability initiatives, and share relevant industry trends to build a positive and informed workspace culture.
• The responsibilities of this role require a strong on-site presence. Therefore, the Senior Workspace Specialist is expected to work from the office at least four days per week.

Qualifications & Skills

• Previous experience in hard services and vendor management is required.
• Effective communication skills, including clear, transparent information sharing with stakeholders and fluency in Dutch for the Amsterdam Campus.
• Strong stakeholder management and relationship-building abilities, fostering collaborative partnerships and understanding stakeholder expectations and feedback.
• Expertise in change management, supporting stakeholders through change with effective communication and targeted support. Flexibility and adaptability to navigate changing work environments and stakeholder needs, including remote and hybrid arrangements.
• Demonstrated empathy and commitment to inclusivity, ensuring a sense of belonging for remote and on-site employees across diverse groups.
• Solid analytical, problem-solving, and project management skills—using data to inform decision-making, improve employee experience initiatives, and drive continuous improvement.
• Technical building and system knowledge as well as building maintenance experience and managing all kinds of hard services suppliers is required.

Benefits

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well as unique Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Industry-leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Inclusion

Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process

• Let’s go places together: How we Hire
• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information that may be necessary for determining your qualifications and suitability for the position.