F&B Reservations Specialist: Elevate Guest Experiences

Anantara Grand Hotel Krasnapolsky Amsterdam; Amsterdam; On-site; EUR 28,000 - 35,000; Full time

Benefits offered by this job

A competitive salary based on Horeca CLA

End-of-year bonus of 75% of gross monthly salary

Global team member rates at Minor Hotels

50% savings on F&B at luxury hotels

Complimentary experience stay

Access to online learning programs

Management development programs

Health & lifestyle perks

Job summary

A luxury hotel in Amsterdam is seeking a detail-oriented F&B Reservations Specialist to manage reservations and optimize guest experiences. The ideal candidate will handle communications, ensure accurate bookings, and have experience in F&B operations. Excellent English communication skills are required, and Dutch is a plus. This is a full-time entry-level position offering a competitive salary and various perks.

Qualifications

• Experience in reservations, guest services or F&B operations.
• Strong administrative and organizational skills.
• Excellent communication skills in English; Dutch is a plus.
• Proactive, detail-oriented mindset and ability to multitask.

Responsibilities

• Manage reservations and group requests for venues.
• Handle guest communications via phone and email.
• Process payments, refunds, and maintain financial records.
• Support seasonal promotions and collaborations with internal teams.

Skills

Communication skills in English

Organizational skills

Detail-oriented mindset

Tools

Formitable

Stripe

SAP

PMS platforms

Job description

A luxury hotel in Amsterdam is seeking a detail-oriented F&B Reservations Specialist to manage reservations and optimize guest experiences. The ideal candidate will handle communications, ensure accurate bookings, and have experience in F&B operations. Excellent English communication skills are required, and Dutch is a plus. This is a full-time entry-level position offering a competitive salary and various perks.