F&B Community Manager

The Social Hub (B Corp™); Rotterdam; On-site; USD 35,034 - 58,391; Full time

Benefits offered by this job

Access to gym

Dynamic work environment

Opportunities for growth

Staff experiences and events

Canteen facilities

Job summary

Join a dynamic and innovative hospitality company as an F&B Community Manager, where your leadership will shape the guest experience. This role is all about connecting with people, managing a talented team, and ensuring high standards in food and beverage service. You’ll be part of a creative environment that values authenticity and diversity, offering opportunities for personal and professional growth. If you are passionate about hospitality and enjoy being a part of a community-focused organization, this is the perfect place for you to thrive and make a difference.

Qualifications

• Minimum 2 years in a managerial role at a similar restaurant.
• Strong knowledge of food and drinks market standards.

Responsibilities

• Manage the team to ensure a memorable guest experience.
• Monitor execution of HACCP guidelines and staff scheduling.
• Guide team with on-the-job training and performance management.

Skills

People Management

Problem Solving

Customer Service

Knowledge of Food and Drinks

Restaurant Service Standards

Fluency in English

Education

Experience in Managerial Role

Job description

Food sets the stage, drinks create the mood. The only thing we need is a friendly member of the TSH community!

Your Mission Should you choose to accept it…

You are the one who sets the standard for our restaurant – and you aim high. As our new F&B Community Manager, you have a helicopter view of what goes on in the restaurant, meeting & event spaces, STACH and coworking. Above all, you are a people person, a natural leader who takes enormous pride in recruiting, training, and developing a top-tier staff. Your first and foremost responsibility is to manage the team together with our Community Manager Stay by providing the necessary support to ensure a memorable and enjoyable overall guest experience for everyone who walks through our doors.

In case you don’t know who we are:

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You’ll Do

• Ensure all resources are available to staff to enable them to perform their tasks in a proper and timely manner
• Be a big part of managing our new F&B experience, which is in the process of being upgraded
• Take part in the service - informing guests of the menu, assisting with drink- and dinner choices, taking orders, communicating with kitchen, preparing drinks & simple snacks and serving of dishes
• Monitor accurate execution of HACCP guidelines, fire safety policy and working conditions
• Being part of- and working closely together with the management team of TSH Rotterdam
• Bring forward innovations and improvements in (amongst else, but not exclusively) menu design, restaurant set-up, team organisation, etc.
• Monitor costs suppliers – identifying opportunities to reduce costs
• Responsible for recruitment and proper onboarding of temporary and permanent staff
• You’ll guide the team with on the job training, making service more efficient, and be the face of the restaurant
• Scheduling of staff according to business and staff needs – including review and approval/denial of leave requests
• Responsible for proper Performance Management of all restaurant staff – including goal setting, mid-year & year-end review conversations

Who You Are

• Minimum of 2 years relevant work experience in a managerial role at a similar level restaurant
• Strong knowledge of drinks and food according to market standards
• You’re a people person who loves connecting with guests from all walks of life
• You’re a true problem-solver and are not afraid to make decisions in the moment
• Excellent knowledge of restaurant service standards
• You’re fluent in English – Know other languages? The more the merrier!
• You’re legally allowed to work in The Netherlands

What We Offer

• The opportunity to work at a dynamic, young, multi-national company. Not just another hotel, we’re a game changing innovator, challenging every convention and defining the future.
• The opportunity to work for a Certified B Corp company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change.
• The chance to learn and grow in your role, with the potential for growth within or across the company
• Access to the amazing TSH facilities, including our awesome staff experiences, canteen and gym
• A wonderful workplace to call home, events, fun colleagues, and all regular salary/benefits stuff

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

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