ERP Application Manager - Warehouse Management

Redcare Pharmacy; Sevenum; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Remote setup budget: 500 € for home-办公

Anchor days travel and hotel costs are

Personal development

Employee referral program

Job summary

Redcare Pharmacy in the Netherlands is seeking an ERP Application Manager for Warehouse Management to own critical ERP applications, ensuring reliability, maintainability and continuous improvement.

You will collaborate with Business Stakeholders, ERP Consultants and Developers, handle L1/L2 operations, contribute to incident, root-cause analysis and change management, and gain hands-on Dynamics AX 2009 and Dynamics 365 experience.

Qualifications

• 3+ years of experience supporting or managing Warehouse Management processes within ERP.
• Ability to analyse complex issues, identify root causes and implement lasting improvements.
• Familiarity with Incident, Problem and Change Management; ITIL knowledge is a plus.
• Fluent English; German is a plus.

Responsibilities

• Take ownership of the operational lifecycle of business-critical Warehouse Management ERP applications, ensuring reliability, maintainability and continuous improvement.
• Drive incident management, root cause analysis and problem resolution.
• Own L1/L2 application operations, collaborating with ERP Consultants and Developers on complex L3 topics to ensure business continuity and application stability.
• Support operational readiness and solution validation for new changes and enhancements.
• Identify recurring issues and implement sustainable improvements that enhance operational excellence and long-term maintainability.
• Build and maintain operational documentation, runbooks and knowledge articles to strengthen service quality and knowledge sharing.

Skills

ERP experience

Warehouse management

Incident management

Problem management

Change management

ITIL familiarity

Cross-functional collaboration

Dynamics knowledge

Tools

Microsoft Dynamics AX 2009

Microsoft Dynamics 365

Job description

About the role:

As an ERP Application Manager - Warehouse Management, you will join the newly established ERP Application Management organization and take ownership of business-critical Warehouse Management ERP applications supporting one of Europe’s leading e-commerce businesses.

You will ensure stable, reliable and efficient ERP operations while continuously improving application quality and supporting critical Warehouse Management business processes. Working closely with Business Stakeholders, ERP Consultants and Developers, you will act as the operational owner of your applications throughout their operational lifecycle.

You’ll gain hands‑on experience with Microsoft Dynamics AX 2009 and Dynamics 365 while growing through structured onboarding, continuous learning and close collaboration with experienced colleagues.

About the tech stack:

Microsoft Dynamics AX 2009, Microsoft Dynamics 365, Warehouse Management ERP Applications, Application Lifecycle Management, Incident Management, Problem Management, Change Management

About your tasks:

• Take ownership of the operational lifecycle of business-critical Warehouse Management ERP applications, ensuring reliability, maintainability and continuous improvement.
• Drive incident management, root cause analysis and problem resolution.
• Own L1/L2 application operations, collaborating with ERP Consultants and Developers on complex L3 topics to ensure business continuity and application stability.
• Support operational readiness and solution validation for new changes and enhancements.
• Identify recurring issues and implement sustainable improvements that enhance operational excellence and long-term maintainability.
• Build and maintain operational documentation, runbooks and knowledge articles to strengthen service quality and knowledge sharing.

About you:

• You have 3+ years of experience supporting or managing Warehouse Management business processes within an ERP or enterprise application environment.
• You enjoy analysing complex issues, identifying root causes and driving sustainable improvements rather than simply fixing symptoms.
• You understand application lifecycle and IT service management principles such as Incident, Problem and Change Management; experience with ITIL is an advantage.
• You enjoy collaborating with Business Stakeholders, ERP Consultants and Developers, take ownership of your applications and are motivated by continuous learning.
• Experience with Microsoft Dynamics AX 2009 or Dynamics 365 is an advantage.
• You are fluent in English; German is a plus.

About your benefits:

We offer a wide range of site‑specific benefits to support your health, work‑life balance, and professional development:

• Remote space: For remote working employees, we grant you 500,00 € to set up your office space from home.
• Anchor days: As per your remote contract there will be some occasions to travel to office for anchor days; this is fully reimbursed including travelling costs or hotel expenses.
• Personal development: We support and encourage your individual development through various internal and external trainings.
• Employee referral program: Successful recommendations are rewarded with a bonus.