Application Specialist - D365 CE

HEF associates; 's-Hertogenbosch; On-site; EUR 80,000 - 110,000; Full time

Job summary

HEF associates is seeking an Application Manager for Microsoft Dynamics 365 CE/F&SC to support, develop, and maintain ERP/CRM processes across 20+ countries. You will translate user needs into functional specifications and lead adoption, training, and second-line support.

The role requires strong Dynamics 365 expertise, Azure and Power Platform experience, plus familiarity with cloud/SaaS solutions and Agile methodologies. Travel up to 15% may be required.

Qualifications

• Bachelor’s degree in Finance, Business Administration, or related field.
• Minimum of 5 years’ experience with Microsoft Dynamics 365 F&SC / CE or a comparable ERP system.
• Experience with cloud-based and SaaS solutions.
• Strong understanding of financial and operational processes.
• Excellent English communication skills (written and spoken).
• Familiarity with Agile and Scrum methodologies.

Responsibilities

• Manage, maintain, and optimize the Microsoft Dynamics environment across multiple countries.
• Oversee configuration, updates, patches, and system upgrades.
• Ensure smooth operation of application environments and security.
• Configure and manage role-based access (RBA).
• Drive user adoption through training and collaboration with stakeholders.
• Act as trusted advisor on application configuration and improvements.
• Provide second-line support and resolve system-related issues.
• Support and contribute to global rollout initiatives.

Skills

Dynamics 365 F&SC/CE

Lifecycle mgmt

System configuration

Azure

Power Platform

Communication

Team player

Education

Bachelor’s degree in Finance/Business Admin

Tools

Microsoft Dynamics 365 F&SC/CE

Azure

Power Platform

Job description

As part of the global business applications team that focuses on developing and implementing innovative IT applications to optimize and enhance business processes. The organization runs an active continuous improvement program aimed at further professionalizing and streamlining operations.

Recently, a global implementation of a new ERP platform (Microsoft Dynamics for Finance & Supply Chain and CRM) has been initiated.

This role reports to the Manager IT4B and works closely with the Product Owner and ERP/CRM Business Analyst. The IT4B team currently consists of 7 FTEs and is expected to expand further with additional application domains such as supply chain and HR systems.

Your Role

As Application Manager MS Dynamics 365 CE, you are responsible for supporting, developing, and maintaining ERP and CRM processes across approximately 20+ countries.

You act as the key link between end users across Finance, Marketing, Supply Chain, HR, and regional management, and the IT team. You understand user needs and translate them into clear functional requirements and user requirement specifications.

In addition, you play a key role in user management, adoption, training, and second-line support. This position requires strong expertise in Microsoft Dynamics 365 (F&SC and CE), Azure, and related business processes.

Responsibilities

• Manage, maintain, and optimize the Microsoft Dynamics environment, ensuring alignment with organizational growth
• Oversee configuration, updates, patches, and system upgrades
• Ensure smooth operation of application environments (software and supporting components)
• Configure and manage role-based access and security (RBA)
• Drive user adoption through communication, training, and collaboration with cross-functional stakeholders
• Act as a trusted advisor to key users and management on application configuration and improvements
• Provide second-line support and resolve system-related issues
• Support and actively contribute to global rollout initiatives across multiple countries

Key Skills

• Proven experience implementing and/or managing Microsoft Dynamics 365 F&SC and CE
• Strong understanding of application lifecycle management (updates, upgrades, improvements)
• Experience with system configuration, integrations, and Azure / Power Platform
• Analytical, solution-oriented mindset with the ability to translate complex processes into practical solutions
• Strong communication skills, able to engage both business and IT stakeholders
• Proactive team player

Education & Experience

• Bachelor’s degree in Finance, Business Administration, or a related field
• Minimum of 5 years’ experience with Microsoft Dynamics 365 F&SC / CE or a comparable ERP system
• Experience working with cloud-based and SaaS solutions
Strong understanding of financial and operational processes
• Familiarity with Agile and Scrum methodologies
• Excellent English communication skills (written and spoken)
• Willingness to travel up to approximately 15%