Enterprise IT Support Engineer - Windows & Trading Floor

Flow Traders; Amsterdam; On-site; EUR 45,000 - 65,000; Full time

Job summary

Flow Traders is seeking a Technical Support Engineer in Amsterdam to be the first point of contact for end-user technical support across our Windows environment, office infrastructure, and trading floor. You will work with Infrastructure, Network, Linux, and SRE teams to deliver end-to-end IT solutions.

The role covers on-site and remote support, onboarding/offboarding, trader workstation provisioning, and proactive monitoring of Windows systems, VDI, and enterprise apps.

Qualifications

• 2–5 years in a similar role or strong relevant internships.
• Solid Windows/Microsoft fundamentals (Active Directory, Exchange, MDM tools) and hands-on hardware/workstation experience.
• Strong problem-solving skills, a customer-focused mindset, and the ability to work under pressure and meet SLA targets.
• Basic networking knowledge (firewalls, routing) or willingness to learn.

Responsibilities

• Own end-user tickets end-to-end: logging, prioritizing, triaging, resolving, and escalating incidents, problems, and service requests.
• Troubleshoot hardware, operating systems, applications, printers, TVs, AV, and security devices — on-site, remotely, and in the datacenter.
• Set up and configure workstations, desks, and office/meeting-room equipment, including cabling for new installations.
• Handle onboarding/offboarding, desk setups, and access provisioning, including AD group requests, IT Shop access requests, and IAM attestation reviews.
• Support trading floor operations, including high-priority incident response, trader workstation provisioning, and desk relocations.
• Monitor Windows systems, servers, VDI, and enterprise applications proactively, and maintain asset inventory and device lifecycle (refresh cycles, fault diagnosis, warranty).
• Manage meeting room, AV, and reception technology across shared areas.
• Document knowledge base articles and relay recurring issues and improvement ideas back to platform owners and senior engineers

Skills

Windows fundamentals

Active Directory

Problem solving

Customer service

Networking basics

IAM access

Education

BSc IT/CS

Tools

Jira/Confluence

IAM tooling

Job description

Flow Traders is seeking a Technical Support Engineer in Amsterdam to be the first point of contact for end-user technical support across our Windows environment, office infrastructure, and trading floor. You will work with Infrastructure, Network, Linux, and SRE teams to deliver end-to-end IT solutions.

The role covers on-site and remote support, onboarding/offboarding, trader workstation provisioning, and proactive monitoring of Windows systems, VDI, and enterprise apps.