EMEA Service Desk Specialist – Calibrations & Logistics

Fortive Corporation (SE); Eindhoven; Hybrid; EUR 26,000 - 38,000; Full time

Benefits offered by this job

A multi-cultural and informal env. (in

Full-time contract with hybrid model

Flexible office hours 7:30–9am start,

Access to Fortive Business System and育

Job summary

Fluke, part of Fortive, seeks a Customer Support - Service Desk professional to handle EMEA calibration and repair inquiries. You will connect customers with Service Technicians and Logistics teams across Eindhoven, Cologne, and Norwich, with start times between 7:30 and 9am.

You will process service requests in Oracle, organize pickups, manage RMAs backlog, and handle emails in Outlook, ensuring smooth logistics and timely issue resolution.

Qualifications

• Intermediate vocational degree (MBO) OR minimum two years of work experience in Customer Support
• Experience handling emails and phone calls, and recording tasks in company systems
• Experience in dealing with customer complaints

Responsibilities

• Work with partners, suppliers, and customers located mainly in Europe, UK, MEAT
• Handle internal and external customer inquiries via phone or email
• Create service orders in the systems for equipment coming in for repair or calibration
• Prepare and provide pickup labels, master packing lists, and dangerous goods information
• Manage Loaner pools in the UK and NL
• Monitor KPIs via Visual Management and apply problem solving to close gaps
• Follow communication procedures, guidelines, and policies

Skills

English

Dutch

MS Office

Accuracy

Team player

Communication

Problem solving

Education

MBO or two years in Customer Support

Tools

Oracle

SAP

Job description

Fluke, part of Fortive, seeks a Customer Support - Service Desk professional to handle EMEA calibration and repair inquiries. You will connect customers with Service Technicians and Logistics teams across Eindhoven, Cologne, and Norwich, with start times between 7:30 and 9am.

You will process service requests in Oracle, organize pickups, manage RMAs backlog, and handle emails in Outlook, ensuring smooth logistics and timely issue resolution.