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EDI Assistant Analyst

Ocean Network Express

Rotterdam

On-site

EUR 40.000 - 50.000

Full time

22 days ago

Job summary

A global shipping company in Rotterdam seeks an EDI Assistant Analyst to provide first-line support for EDI-related issues, develop corrective actions, and communicate with various stakeholders. An ideal candidate has strong analytical skills and excellent communication abilities. This role offers a market-based salary and comprehensive benefits including holiday days and a pension plan.

Benefits

Market based salary

26 Holiday days per year

13th month

Pension contributions

Commuting and Working from Home Allowance

Health Insurance

Qualifications

Excellent interpersonal and communication skills.
Ability to analyze data with attention to detail.
Experience working under tight deadlines.

Responsibilities

Provide first-line support for EDI-related issues.
Analyze EDI service calls and develop corrective actions.
Prepare project documentation for new developments.

Skills

Interpersonal and communication skills

Analytical skills

Flexibility

Team work

Problem solving

Customer focus

Planning and organizing

Join to apply for the EDI Assistant Analyst role at Ocean Network Express

At Ocean Network Express, we are one of the world's largest liner shipping companies.

Operating more than 260 vessels, we offer an expeditious and a reliable international network of over 165 services to 120 countries and beyond. We have a fleet size of approximately 2.0 million TEU.

Job Purpose & Primary Job Responsibilities

First Line support towards users, customers, vendors, customs and any other 3rd parties. Registering, analyzing and solving EDI related issues/tickets, providing the best possible support to all parties across Europe/Africa (EUA).

Main Responsibilities

Provide full administrative support to EDI department
Handling all users and 3rd party requirements.
Registration of service enquiries (incl. requirements gathering)
Analysis of EDI service calls to assess root causes
Development of effective corrective action plans
Assist in the analysis of secondary level corrective actions
Assist in analysis and management of data quality, and analysis of call trends
Communication with system end users at all levels and functional areas
Supporting the Senior Analysts when and where necessary
Performing business benefit analysis and feasibility studies on behalf of the EUA management and end user community.
Managing user acceptance testing from devising strategy, to creation, execution and monitoring of test scenarios and cases.
Assisting our Regional Service Desk when required in the preparation and delivery of end-user training for new system developments / the provision and maintenance of end user systems documentation
Providing regular and ad-hoc project status updates to interested parties.
Participating in special projects which may be business process related or technological in nature.
Delivering solutions that meet user’s requirements within defined timescales, effort and levels of quality.
Prepare project documentation in support of new developments
Report on post-implementation business benefits realization and quality

Required Skills and competencies

Excellent interpersonal and communication skills
Ability to analyze data and therefore excellent analytical skills and attention to detail are essential
Experience of working with tight deadlines while still being flexible in approach
Willingness and flexibility to learn new skills
An analytical approach to problem solving
Ability to work within a team
Team Work
Communication – verbal and written
Customer Focus
Problem Solving
Planning and Organizing

Plus, but not essential:

Previous experience of EDI (Electronic Data Interchange) web products; Full software development lifecycle; Liner shipping / agency business experience within the shipping industry.
Worked with Ticket Based Support System

What we offer

Market based salary
26 Holiday days per year
13th month
Pension: a defined contribution paid by Employer and Employee
WIA and WGA-gap insurance fully paid by ONE
Collective Health Insurance
Commuting and Working from Home Allowance
Office in the center of Rotterdam, walking distance to Station Blaak and the Markthal

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Business Development, General Business, and Information Technology
Industries
Transportation, Logistics, Supply Chain and Storage and Maritime Transportation

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