Field Service Engineer

Lutron Electronics; Guadalajara; On-site; USD 40.000 - 80.000; Full time

Job summary

An established industry player is seeking passionate engineers to join their global service team as Customer Engineers. In this dynamic role, you will bridge the gap between the company and its customers, ensuring top-notch support and service. You'll develop expertise in innovative lighting control and shading solutions while contributing to quality audits and training. This position offers the chance to work on exciting projects in the hospitality sector and travel across Mexico and LATAM. Join a company that values innovation, customer care, and personal growth, and make a difference every day in a technology-driven environment.

Benefits

Competitive compensation

Benefits for continued growth

Flexible working hours

Qualifications

• Bachelor's degree in Electrical/Electronics Engineering with GPA 3.0.
• 4-6 years in lighting controls or automation systems.

Responsibilities

• Develop technical expertise on Lutron products and systems.
• Perform Quality Audits & Post occupancy evaluations for systems.

Skills

Field execution of lighting controls

Project execution in hospitality industry

Knowledge of automation protocols

Customer interaction

Collaboration with global teams

Education

Bachelor's degree in Engineering

Tools

Building Management Systems (BMS)

IOT system design

Job description

Overview

Lutron, a global leader in Total Light Management with offices across four continents and sales in over 100 countries, is seeking passionate and driven engineers to join the team as a Customer Engineer in Los Cabos, Baja California Sur, Mexico.

As a key member of Lutron’s global service team, you will serve as a vital link between the organization and its customers, providing essential support in this customer-facing position.

Responsibilities

• Develop technical expertise on Lutron products & systems business module, design, execution, service, and its advanced integration (AV/BACnet/API etc).

• Learn Lutron Quality standards in our service ability and project delivery.

• Support Channel onboarding, product, and execution training to meet Lutron quality standards.

• Perform Quality Audits & Post occupancy evaluations (POE) for various Lutron systems such as Athena, Vive & myRoom for their execution by our partners.

• Ensure the quality of execution and service provided on these jobs meets and exceeds Lutron standards.

• Support jobs with Beta features for new Lutron's systems like Athena and Vive.

• Ensure our channel partners & Internal team are updated on our latest offerings and brand requirements.

• Support system, features & process improvement through continuous feedback loop.

• Communicate effectively with other functions to meet customer needs.

• Maintain monthly quality trackers and update channel partner annual evaluation.

• Represent and stay aligned to Lutron's values, particularly TAKE CARE OF THE CUSTOMER:

  • Be passionate.

  • Be flexible and adaptable to changing markets.

  • Be an innovative thinker.

  • Be customer-focused.

  • Be ethical.

Qualifications

• Bachelor's degree in Engineering: Electrical and/or Electronics Engineering with a minimum GPA of 3.0.

• 4 to 6 years of experience in the lighting controls or Building Management Systems (BMS) or other automation systems.

• Fluent in English.

• Willingness to work flexible hours and/or weekends as needed (Company standard working schedule Monday to Friday).

• Open to travel up to 70% in Mexico and other LATAM countries.

• Valid driver's license.

Skills:

• Experience in field execution of lighting controls or equivalent building systems.

• Experience in the execution of projects in the hospitality industry would be preferable.

• Knowledge of various automation protocols and integration, networking basics, IOT system design and execution etc are preferred.

• Experience in customer interaction and taking ownership.

• Ability to closely work with a global team.

Lutron offers you the opportunity to:

• Accept new challenges.

• Pursue your strengths.

• Expand your horizons.

• Develop your potential.

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics.