Dutch Technical Customer Service - Portugal

cbtalents-37; Groningen; On-site; EUR 20,000 - 23,000; Full time

Benefits offered by this job

Health insurance from day 1

Free health insurance after 6 months

Shared accommodation provided

Full relocation support

Job summary

cbtalents-37 is seeking a Dutch-speaking Technical Customer Service professional to join an international team in Lisbon, Portugal. You will handle technical support via phone, email, and chat, helping users resolve product issues while delivering excellent customer experiences.

The role requires fluent Dutch (C1–C2) and English (B2), strong communication skills, and the ability to thrive in a fast-paced setting. On-site work in Lisbon with relocation and benefits is offered.

Qualifications

• Dutch language proficiency at C1–C2 level
• English at least B2
• Strong communication and problem-solving skills
• Passion for helping customers
• Comfortable in a dynamic, fast-paced environment
• Open to feedback and continuous improvement
• Willingness to work on-site in Lisbon

Responsibilities

• Provide technical customer support via phone, email, and chat
• Assist users with product, service, and account-related inquiries
• Troubleshoot issues and guide users toward solutions
• Ensure accurate documentation of interactions
• Deliver high levels of customer satisfaction
• Collaborate with internal teams to improve processes and user experience

Skills

Dutch C1-C2

English B2

Strong communication

Problem solving

Customer-focused

Fast-paced environment

Feedback mindset

On-site Lisbon

Job description

Technical Customer Service – Dutch Speaker

Location: Lisbon, Portugal
Start Date:May 2026
Work Model: On-site

About the Role

Join an international technical support project within a leading digital search engine environment in Lisbon.

In this role, you will provide technical assistance to Dutch-speaking users, helping them resolve product and service-related issues while ensuring a high-quality customer experience. You will be part of a dynamic, multicultural team working in a fast-paced and continuously evolving environment.

Responsibilities

• Provide technical customer support via phone, email, and chat
• Assist users with product, service, and account-related inquiries
• Troubleshoot issues and guide users toward effective solutions
• Ensure accurate documentation of all interactions
• Deliver high levels of customer satisfaction
• Collaborate with internal teams to improve processes and user experience

Requirements

• Dutch: C1–C2 (fluent/native)
• English: B2 minimum
• Strong communication and problem-solving skills
• Passion for helping customers
• Comfortable working in a dynamic, fast-paced environment
• Open to feedback and continuous improvement
• Availability to work on-site in Lisbon

Working Schedule

• Monday to Friday: 08:00 – 20:00 (rotational shifts)
• Saturday & Sunday: 08:00 – 17:00
• 2 rotational days off per week

Salary & Benefits

• Base salary: €1,100 (paid over 14 months)
• Performance bonus: €135 (paid over 14 months)
• Complexity bonus: €120 (paid over 11 months)
• Meal allowance: €7.63 per working day
• Health insurance from day 1 (employee contribution required)
• Free health insurance after 6 months of contract
• International and multicultural working environment

Relocation Package (Lisbon)

• Shared accommodation provided (up to 12 months) (details discussed during interview)
• Full relocation support upon arrival
• Assistance during onboarding and settling-in process
• Structured relocation program to ensure a smooth transition

Interested?

If you are a Dutch speaker looking to grow in a technical customer support role within a global digital environment in Lisbon, this is a great opportunity to develop your career internationally.