Dutch-Speaking Customer Support Specialist

WW Talents; Groningen; On-site; EUR 16,000 - 18,000; Full time

Benefits offered by this job

Health Insurance from day one

Meal Allowance

Holiday and Christmas allowances

Productivity Bonus

Paid training

Job summary

WW Talents is seeking a Customer Support Specialist to help Dutch and English speaking customers with the new Dutch truck tolling system. This full-time remote role is based in Portugal and offers paid training, health insurance from day one, meal allowances, and performance-based bonuses.

You will handle registrations, onboard unit requests, toll payments, and account management via phone, email, and digital channels, delivering empathetic service while documenting interactions and following

Qualifications

• Fluent Dutch (spoken and written).
• Good command of English.
• Excellent communication and interpersonal skills.
• Customer-focused mindset with strong problem-solving abilities.
• Ability to manage multiple customer interactions while maintaining high service quality.

Responsibilities

• Provide customer support via phone, email, and digital channels.
• Assist customers with registration and account-related inquiries.
• Support drivers and transport & logistics companies using the Dutch truck tolling system.
• Answer questions related to roads across the Netherlands.
• Assist with onboard unit requests, toll payments, and customer accounts.
• Support revenue collection and debt communication activities.
• Promote relevant services where applicable.
• Accurately document customer interactions and follow internal procedures.
• Deliver professional, empathetic, and efficient customer support.

Skills

Dutch (fluent)

English (fluent)

Customer service

Communication

Multitasking

Job description

Work Remotely from Anywhere in Portugal

Are you fluent in Dutch and English? Join an international customer support team and help drivers, transport companies, and business customers with questions related to the new truck tolling system in the Netherlands.

If you're passionate about customer service and enjoy solving problems in a dynamic environment, this could be the perfect opportunity for you.

This role is remote only in Portugal, working from another country is not an option. Company supports accomodation.

About the Role

As a Customer Support Specialist, you will provide support via phone, email, and digital channels, helping customers with registration, onboard unit requests, toll-related questions, payments, and account management while delivering an outstanding customer experience.

Key Responsibilities

• Provide customer support via phone, email, and digital channels.
• Assist customers with registration and account-related inquiries.
• Support drivers and transport & logistics companies using the Dutch truck tolling system.
• Answer questions related to roads across the Netherlands.
• Assist with onboard unit requests, toll payments, and customer accounts.
• Support revenue collection and debt communication activities.
• Promote relevant services where applicable.
• Accurately document customer interactions and follow internal procedures.
• Deliver professional, empathetic, and efficient customer support.

What We're Looking For

• Fluent Dutch (spoken and written).
• Good command of English.
• Excellent communication and interpersonal skills.
• Customer-focused mindset with strong problem-solving abilities.
• Ability to manage multiple customer interactions while maintaining high service quality.
• Comfortable working in a fast-paced environment.

What We Offer

• Full-time remote position based in Portugal.
• Paid training before joining the project.
• Health Insurance from day one.
• Meal Allowance.
• Holiday and Christmas Allowances paid monthly.
• Productivity Bonus based on project performance and attendance.
• Long-term career opportunities within an international environment.

Salary & Benefits

Option 1 – With Company Apartment

• Total Gross Package Compensation: €1,463.32/month
• Base Salary: €776.00
• Apartment Benefit (Benefit-in-Kind): €204.00
• Holiday Allowance: €64.66/month
• Christmas Allowance: €64.66/month
• Meal Allowance: €7.00 per working day (approximately €154.00/month)
• Health Insurance from day one.
• Productivity Bonus based on project performance and/or attendance.

Option 2 – Without Company Apartment

• Total Gross Package Compensation: €1,584.82/month
• Base Salary: €1,055.00
• Holiday Allowance: €87.91/month
• Christmas Allowance: €87.91/month
• Meal Allowance: €7.00 per working day (approximately €154.00/month)
• Health Insurance from day one.
• Productivity Bonus based on project performance and/or attendance.

Training

• 10 working days of paid training.
• Comprehensive onboarding covering systems, products, customer communication, and on-the-job learning.
• Training Allowance: €42.72 per day (up to €427.20 for the full training period).

If you're looking for an opportunity to use your Dutch language skills while supporting customers in an international environment, we'd love to hear from you.