[Dutch Speaking] Customer Success Consultant

B2BE; Amsterdam; On-site; EUR 45,000 - 60,000; Full time

Job summary

B2BE in Amsterdam is seeking a Customer Success Consultant (EDI Consultant) to drive client outcomes and ensure successful adoption of our supply chain software. You will act as the trusted advisor, translating business needs into technical success and collaborating closely with customers to deliver measurable results.

Ideal candidates have 1–2 years in customer success or EDI/integration, strong communication and problem-solving skills, and a collaborative mindset comfortable working with

Qualifications

• Minimum Diploma in related field.
• Strong communication skills with the ability to build rapport and establish trust with clients.
• Problem-solving mindset with a willingness to learn and grow within the customer success field.
• Ability to work effectively both independently and as part of a team.
• Positive attitude, strong work ethic, and a customer-first mindset.
• 1-2 years of experience with exposure to EDI/Integration experience will be advantageous.
• Program management experience with the ability to lead, track, and deliver multiple projects successfully is a plus.
• Strong analytical and organizational abilities.
• Ability to thrive in a fast-paced, customer-focused environment.
• Familiarity with CRM systems and customer success tools is a plus.

Responsibilities

• Build and maintain strong relationships with customers to drive retention and satisfaction.
• Serve as the primary point of contact for customer inquiries, ensuring prompt and accurate resolutions.
• Foster long-term client relationships by understanding their goals, challenges, and requirements.
• Develop a strong understanding of our software solution and its functionalities.
• Understand customer goals and provide tailored solutions to meet their needs.
• Collaborate with internal teams, including Sales, Product, and Support, to enhance customer experience.
• Gather customer insights and share feedback to improve products and services.
• Support customers through training, troubleshooting, and product updates.
• Regular customer reviews to track progress and success metrics.

Skills

Strong communication skills

Analytical abilities

Problem-solving mindset

Organizational abilities

Education

Diploma in related field

Tools

CRM systems

Customer success tools

Job description

About Us:

At B2BE, we are dedicated to helping our clients achieve success by providing innovative supply chain software solutions tailored to their unique needs. As we continue to grow, we are looking for a passionate, proactive, and solution-oriented Customer Success Consultant (EDI Consultant) to join our dynamic team. This is an exciting opportunity for someone eager to develop their career in customer success and play a key role in delivering exceptional service to our clients.

RESPONSIBILITIES:

• Build and maintain strong relationships with customers to drive retention and satisfaction.
• Serve as the primary point of contact for customer inquiries, ensuring prompt and accurate resolutions.
• Foster long-term client relationships by understanding their goals, challenges, and requirements.
• Develop a strong understanding of our software solution and its functionalities.
• Understand customer goals and provide tailored solutions to meet their needs.
• Collaborate with internal teams, including Sales, Product, and Support, to enhance customer experience.
• Gather customer insights and share feedback to improve products and services.
• Support customers through training, troubleshooting, and product updates.
• Regular customer reviews to track progress and success metrics.

What We’re Looking For:

• Minimum Diploma in related field.
• Strong communication skills with the ability to build rapport and establish trust with clients.
• Problem-solving mindset with a willingness to learn and grow within the customer success field.
• Ability to work effectively both independently and as part of a team.
• Positive attitude, strong work ethic, and a customer-first mindset.
• 1-2 years of experience with exposure to EDI/Integration experience will be advantageous.
• Program management experience with the ability to lead, track, and deliver multiple projects successfully is a plus.
• Strong analytical and organizational abilities.
• Ability to thrive in a fast-paced, customer-focused environment.
• Familiarity with CRM systems and customer success tools is a plus.