Dutch Speaking Customer Service Rep–Remote in Greece

WW Talents; Rotterdam; Hybrid; EUR 15,000 - 18,000; Full time

Benefits offered by this job

Relocation support

Flight/relocation reimbursement

Accommodation during training

Job summary

WW Talents in Greece is hiring a Dutch Speaking Customer Service Representative to provide professional customer support in Dutch and English.

You will join an international team and work onsite in Athens initially, with a subsequent transition to remote work from Greece, subject to the remote-work policy. Relocation support is available for eligible candidates.

This full-time role offers an enriching multicultural environment and the chance to advance your international customer service career.

Qualifications

• Fluent or native-level Dutch (C1/C2).
• Fluent English.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Customer-focused and empathetic approach.
• Ability to work effectively in an international environment.
• Flexibility to work rotational shifts.
• Willingness to work onsite in Athens initially and subsequently transition to a remote work model from Greece.

Responsibilities

• Provide professional customer support in Dutch and English.
• Handle customer inquiries, requests and complaints.
• Identify customer needs and provide accurate solutions.
• Resolve customer issues and escalate complex cases when necessary.
• Maintain accurate records of customer interactions.
• Follow customer service procedures and quality standards.
• Meet individual and team performance targets.
• Collaborate with an international and multicultural team.
• Deliver an excellent customer experience across every interaction.

Skills

Dutch (C1/C2)

English (Fluent)

Communication skills

Problem solving

Job description

Work remotely in Greece while enjoying the Greek lifestyle.

Join an international Dutch Customer Support team and provide professional support to Dutch-speaking customers while working in a multicultural environment.

This opportunity is ideal for Dutch speakers already living in Greece as well as candidates looking to relocate to Greece. After the initial onsite period, the role offers the opportunity to work remotely from Greece, subject to the applicable remote-work requirements. This role is remote only in Greece and working from another country is not possible.

About the Role

As a Dutch Speaking Customer Service Representative, you will provide professional customer support in Dutch and English, helping customers with their questions, requests and issues.

You will work as part of an international Customer Support team, using your communication and problem-solving skills to deliver an excellent customer experience.

Key Responsibilities

• Provide professional customer support in Dutch and English.
• Handle customer inquiries, requests and complaints.
• Identify customer needs and provide accurate solutions.
• Resolve customer issues and *escalate* complex cases when necessary.
• Maintain accurate records of customer interactions.
• Follow customer service procedures and quality standards.
• Meet individual and team performance targets.
• Collaborate with an international and multicultural team.
• Deliver an excellent customer experience across every interaction.

Requirements

• Fluent or native-level Dutch (C1/C2).
• Fluent English.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Customer-focused and empathetic approach.
• Ability to work effectively in an international environment.
• Flexibility to work rotational shifts.
• Willingness to work onsite in Athens initially and subsequently transition to a remote work model from Greece.

Salary & Benefits

• €1,500gross per month
• Full-time employment
• International and multicultural working environment
• Career development opportunities
• Remote work opportunity from Greece after the initial onsite period
• Relocation support for eligible candidates

Relocation Support – Move to Greece

• 3 weeks of hotel accommodation close to the workplace
• Up to €300 gross flight/relocation reimbursement with the first salary payment
• Assistance with employment documentation and administrative procedures
• Accommodation support during the training period may be available for eligible candidates

Working Schedule

• Full-time position Monday to Sunday with rotational shifts
• Working hours between 08:00 and 00:00 (5day/week, 8 hours/Day)
• Weekend work may be required depending on the assigned schedule.

Remote Work – Greece

This is a remote work opportunity based in Greece after the initial onsite period.

Candidates relocating from abroad are required to work onsite for the first 3 months. Candidates who already have permanent accommodation in Greece and a suitable internet connection may be considered for an exception.

After the initial onsite period, eligible candidates can transition to remote work from their location in Greece.

Candidates living outside Athens may also receive accommodation during the training period before transitioning to remote work.

Candidates relocating from abroad must be available in Athens at least 7 days before their start date to complete the required hiring and onboarding process.

Why Work Remotely from Greece?

Build your international career while enjoying the flexibility of working remotely from Greece.

Whether you're already living in Greece or searching for a Dutch remote job abroad, this opportunity allows you to combine your Dutch language skills, international customer service experience and life in Greece.