Documentalist

Serco; Noordwijk; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Travel allowance €0.21 per km (up to ,

Home-office stipend €2/day

Desk/chair reimbursement up to €500

Bicycle scheme tax benefits up to €749

Company pension (premium-free)

Up to 20 holidays + 10 discretionary

33% discount on Webster University

Job summary

Serco is seeking a Documentalist to join onsite at ESTEC, ESA’s technical heart in Noordwijk. You will manage the full lifecycle of project documentation, ensure accuracy and compliance, and support migrations and system improvements across document management platforms.

You will operate in an international, multicultural environment, leveraging SharePoint and other tools, while maintaining strict security clearance requirements and collaborating with cross-functional teams across ESA missions.

Qualifications

• Bachelor’s degree or equivalent qualification.
• Experience in document management or a similar role.
• Good understanding of document management processes and tools.
• Experience with document management systems (e.g. SharePoint or similar).
• High level of accuracy and attention to detail.
• Strong organisational skills and ability to manage multiple tasks.
• Good communication skills and a team-oriented mindset.
• Ability to work in an international and multicultural environment.
• Fluent in English.
• The candidates must be able to obtain and maintain the required security clearance in line with ESA security and export control requirements.

Responsibilities

• Manage the full lifecycle of documentation, including registration, review, approval, distribution and archiving.
• Handle incoming and outgoing documentation, ensuring accuracy, completeness and compliance with procedures.
• Maintain and update document management systems, ensuring proper classification and traceability.
• Control access rights and distribution of documents, including restricted and export-controlled information.
• Support document reviews and ensure documentation is prepared and available on time.
• Provide support to project teams in retrieving and managing documentation.
• Ensure compliance with ESA standards, procedures and documentation policies.
• Perform quality checks to ensure consistency and correctness of documentation.
• Support migrations, updates and improvements of document management systems.
• Liaise with internal and external stakeholders regarding documentation processes.

Skills

Document management

Attention to detail

Organisational skills

Communication skills

Teamwork

Multicultural environment

English fluency

Education

Bachelor’s degree

Tools

SharePoint

Job description

For more than half a century, Serco has walked alongside the pioneers of space. Serco has supported over 50 ESA missions where our teams have helped launch satellites, guide spacecraft across the void and turn data into discoveries that reshape our world. With thousands of specialists contributing across the entire space lifecycle from satellite testing to launch services, LEOP to operations and surveillance, we’ve become a trusted force in national And European space strategies. And now, the next chapter could include you.

As part of our long-standing partnership with the European Space Agency, we’re seeking a Documentalist to join us onsite at ESTEC, ESA’s technical heart in Noordwijk. This is the place where Europe’s missions are born, where engineers, scientists and innovators gather to turn bold ideas into the spacecraft that will explore our planet, our solar system and beyond.

Responsibilities

• Manage the full lifecycle of documentation, including registration, review, approval, distribution and archiving
• Handle incoming and outgoing documentation, ensuring accuracy, completeness and compliance with procedures
• Maintain and update document management systems, ensuring proper classification and traceability
• Control access rights and distribution of documents, including restricted and export-controlled information
• Support document reviews and ensure documentation is prepared and available on time
• Provide support to project teams in retrieving and managing documentation
• Ensure compliance with ESA standards, procedures and documentation policies
• Perform quality checks to ensure consistency and correctness of documentation
• Support migrations, updates and improvements of document management systems
• Liaise with internal and external stakeholders regarding documentation processes

Profile

• Bachelor’s degree or equivalent qualification
• Previous experience in document management or a similar role
• Good understanding of document management processes and tools
• Experience with document management systems (e.g. SharePoint or similar)
• High level of accuracy and attention to detail
• Strong organisational skills and ability to manage multiple tasks
• Good communication skills and team-oriented mindset
• Ability to work in an international and multicultural environment
• Fluent in English
• The candidates must be able to obtain and maintain the required security clearance in line with ESA security and export control requirements.

What we Offer: More than a job

At Serco, we believe that a career should come with more than just a paycheck, it should provide support, security, and a sense of balance in your life.

We offer 20 holidays + 10 additional discretionary holidays per year. We support your daily life and commute in practical ways. If you travel to work, you can claim a travel allowance of €0.21 per kilometre for up to 150 km, or you can have your public transport fully reimbursed. For those working from home, there’s a small daily allowance of €2 to cover extra costs, and new employees can be reimbursed up to €500 for a desk or chair to make their home workspace comfortable.

When your work takes you on missions or travel, all business-related expenses are fully covered, and for peace of mind during tax season, our appointed advisor will assist you in completing your income tax forms. If you enjoy cycling, our bicycle scheme allows you to benefit from a tax-efficient allowance of up to €749, one year of full insurance with an additional €89 per year for accessories. Our company pension scheme is premium-free which means that the pension premium is fully covered by us.

To support your wellbeing and daily work, we offer up to €250 reimbursement for work glasses to reduce blue light strain and provide access to Benefits & Work, offering multiple discounts for online shopping. For lifelong learning, all employees receive a 35% discount on programs at Webster University.

At Serco, our benefits are designed to make your life easier, healthier, and more flexible, so you can focus on contributing to groundbreaking space missions while feeling supported every step of the way.

Relocation

The Netherlands' central location in Europe makes it an ideal base for travel and business within the EU. Major cities are well-connected by road, rail, and air with Amsterdam Schiphol Airport one of Europe's busiest and most well-connected airports, facilitating easy international travel. Serco offers relocation support for all EU passport holders that are planning to relocate to the Netherlands and work for Serco B.V.