Director, Creative Delivery - Delivery - US Contract - Creative - US

twentysix; Amsterdam; On-site; EUR 137,000 - 161,000; Full time

Job summary

DEPT® is seeking a Director, Creative Delivery for a 6-8 week contract to lead client programs and multiple projects across research, strategy, design, development, and deployment of web and software products.

You will manage a high-performing team, coach staff, and drive delivery health while maintaining strong client relationships. This role focuses on strategic leadership, program management and profitable outcomes for our clients.

Qualifications

• 10+ years of project management experience in advertising, creative agency, production studio, or related environment.
• 5+ years of program management experience.
• 7+ years experience managing an internal team and direct reports.
• Experience with AI-enabled creative workflows or content production tools.

Responsibilities

• Define, manage and execute creative projects to maximize client business objectives and profitability.
• Establish the creative operating model, communication plans and tools for the program.
• Directly manage creative project management team members with mentorship and performance guidance.
• Coach team members on best practices and partner to solve client challenges.
• Lead development and implementation of standardized creative processes across the Delivery team.
• Provide daily status updates for engagements to clients and internal teams.
• Balance strategic and operational thinking with strong attention to detail.
• Serve as primary point of contact between clients and internal creative teams.

Skills

Project management

Team leadership

Client management

Budgeting

Risk management

Stakeholder communication

AI-enabled workflows

Scheduling

Experience with Jira

Tools

Asana

Monday.com

Wrike

Jira

Job description

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world.

THE ROLE

The Director, Creative Delivery is both a people manager and client leader. This is for a 6-8 week contract.

This person has a disciplined approach to managing our most important clients through project and program management whether it is a single large project or multiple projects that make up a program. The successful candidate is detail-oriented but can also think of the ‘big picture’ strategy to drive our client’s business forward, while building long‑lasting client relationships. Has the ability to manage various types of concurrent projects from research & strategy, design, development, and deployment of web and software products. Capable of managing complex programs with multiple projects and project management resources in dynamic client environments. Has strong client‑facing and strategic leadership experience along with expert program/project management skills. Has extensive experience managing direct reports with a focus on performance, career growth, and project/program management skills. They will use their expertise to coach and grow their team.

WHAT YOU’LL DO

• Define, manage and execute various types of creative projects for clients in order to maximize client business objectives, manage client expectations, and maintain profitability.
• Establish the creative operating model, communication, plan and tools to be used by the program to ensure successful delivery.
• Directly manage creative project management team members, providing ongoing mentorship, career development, and performance guidance.
• Ability to coach team members on best practices and act as a partner in solving client challenges.
• Lead the development and implementation of standardized creative processes and tools across the Delivery team.
• Oversee and deliver daily internal and client‑facing status updates for engagements.
• Balance strategic and operational thinking with strong attention to detail and execution.
• Serve as the primary point of contact between clients and internal creative teams, ensuring clear and consistent project communication.
• Make creative resourcing recommendations and monitor team bandwidth and effectiveness; assess program pacing and delivery health to ensure viability. Join client and internal meetings to identify evolving needs and opportunities; act as a subject matter expert on delivery processes, capacity, and timelines.
• Coordinate and organize tasks that support project execution and delivery. Lead discussions with key stakeholders to communicate program progress, milestones, and overall delivery health.
• Manage complex creative project timelines, budgets, scope, and risks to ensure high‑quality delivery outcomes. Contribute to business development efforts by helping define project scope, delivery processes, and resource estimates.
• Support change management by modeling tactical approaches and managing resources across shifting project needs.
• Minimal travel may be required to client sites.

WHAT YOU’LL BRING

• 10+ years of project management experience in an advertising, creative agency, production studio, or related environment
• 5+ years of program management experience.
• 7+ years experience managing an internal team and direct reports
• Strong understanding of creative workflows across design, video, digital, social, and integrated campaigns
• Experience with AI‑enabled creative workflows or content production tools
• Strong interpersonal, written and verbal communication skills. The ideal candidate will not be hesitant to have conversations with internal and external stakeholders to ensure the success of the project or program.
• Excellent problem solving, organization, time management, and risk management skills.
• Experience in management and merging project artifacts into a program scale set of artifacts used to orchestrate the larger set of initiatives and optimize delivery and minimize negative risk.
• The ability to be self‑directed and work in a dynamic environment with resources of various skills and experience levels to ensure successful delivery.
• Expertise with project management tools (Asana, Monday.com, Wrike, Jira, etc.)
• Excellent scheduling and planning skills with a proven track record of managing multiple projects simultaneously while also actively managing project timelines
• Project financial management of budget, ETC, EAC and profitability. Experience with project accounting and opportunity estimation is vital to the role.
• Experience leading digital transformation initiatives
• Excellent client communication experience

The anticipated hourly range for this position is $125 hourly. Note the role is scoped for 6-8 weeks. Rate is based on a range of factors that include relevant experience, expertise, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we’re flexible.

WE SUPPORT YOU BEING YOU

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier‑free recruitment and selection process and workplace, regardless of anyone’s lived experience, race, color, religion, sex, national origin, age, disability, and genetic information. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

DEPT® participates in E‑Verify, meaning your Form I‑9 information will be sent to the federal government to confirm you are authorized to work in the U.S.

We are a B Corp‑certified company passionate about purpose‑driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place.

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

The anticipated hourly range for this position is $115 hourly. Rate is based on a range of factors that include relevant experience, expertise, and organizational impact. This is based on a 40‑hour workweek and leveling. Keep in mind, we’re flexible.