Digital Account Manager

DEPT®; Amsterdam; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Flexible hybrid working policy

24 vacation days

Health and wellness benefits

Discount on lease bike

Job summary

DEPT® is seeking a Digital Account Manager located in Amsterdam/Rotterdam. In this hybrid role, you will foster relationships with key clients like Gant and Inter Milan, ensuring alignment with client expectations and driving business growth.

The ideal candidate will have a strong background in digital agency operations, excellent communication skills in both Dutch and English, and a proactive approach to client service. DEPT® offers a flexible working environment, ample vacation days, and various health benefits.

Qualifications

• Proven experience in a commercial client-facing role within a digital agency.
• Solid understanding of how strategy, design, technology, and data converge.
• Ability to manage client expectations effectively across projects.

Responsibilities

• Build and nurture relationships with clients to drive business growth.
• Deliver exceptional client service and maintain strong relationships.
• Serve as the communication link between clients and internal teams.

Skills

Digital agency experience

Client-facing role

Strong communication skills

Understanding of digital industry

Proficiency in Dutch and English

Job description

Location: Amsterdam/Rotterdam, hybrid.

Job Purpose

As a Digital Account Manager at DEPT®, you will build and nurture relationships with clients such as Gant, Inter Milan, bol.com and Just Eat Takeaway. You will act as the client‑voice inside DEPT® and ensure that the team delivers on client expectations, drives business growth and maintains high quality and commercial outcomes.

What You’ll Do

• Understand clients’ needs and business objectives; prioritize and manage their expectations across all digital projects.
• Deliver flawless client service by maintaining exceptional relationships with key decision‑makers.
• Serve as the communication link between clients and internal teams to ensure quality and client happiness.
• Research and pursue opportunities for client growth.
• Resolve issues proactively to maintain trust.
• Prepare regular progress and forecast reports for internal and external stakeholders.
• Orchestrate the organisation around the client to navigate and lead challenges and opportunities.

What You Bring

• Previous digital agency experience in a commercial, client‑facing role.
• Solid understanding of the digital industry and product delivery processes.
• Knowledge of how strategy, design, technology and data work together to deliver valuable digital experiences.
• Strong communication, listening and interpersonal skills across all organisational levels.
• Awareness of the commercial dynamics of a digital agency.
• Ability to connect the dots across channels and touchpoints internally and externally.
• Strong work ethic and a supportive, empowering, positive attitude.
• Staying up‑to‑date with industry news, technology trends and best practices.
• Proficiency in written and verbal communication in Dutch and English.

We Offer

• Flexible hybrid working policy (2‑3 days from the office, with the option to work abroad for 13 weeks a year).
• 24 vacation days per year plus the possibility to purchase additional days.
• Learning menu and special programmes to develop your skills.
• Health and wellness benefits through the OpenUp platform, gym and wellness discounts, and healthy lunches.
• Discount on lease bike and ease of commuting with the NS Business Card.
• Recognition as a certified B Corp, Great Place to Work and award winner.
• Opportunity to work with a diverse range of clients, both large and small.
• Additional employee benefits available on request.

About DEPT®

DEPT® is a growth‑invention company that combines technology and marketing to help ambitious brands grow faster.

Diversity, Equity & Inclusion

We actively recruit and support a diverse workforce. Whether you meet every qualification or not, we encourage you to apply – we believe you may qualify and we are happy to discuss reasonable adjustments during the recruitment process.