Desktop Support Engineer

Sinclair; Almere; On-site; EUR 34,000 - 44,000; Full time

Benefits offered by this job

Competitive Salary

Hybrid/Remote Work Options (if applies

Career Growth & Learning Opportunities

Health & Wellness Benefits

Fun Team Events & Supportive Culture

25 vacation days

8% holiday pay

Travel allowance based on €0,21 per km

Retirement savings plan

Job summary

Sinclair is hiring a Desktop Support Engineer for our Almere office in the Netherlands.

You will be the first line of IT support for desktops, laptops, and peripherals, handling tickets, password resets, AV setup, and basic network troubles. You will also manage the hardware lifecycle and asset records, ensuring accurate tagging and timely re-stocking.

Qualifications

• Diploma or degree in IT or related field.
• 1–2 years IT support experience; internship or helpdesk experience advantageous.
• Working knowledge of Windows 10/11 and Microsoft 365; basic PC hardware and network troubleshooting.
• Organised and detail-oriented; able to maintain records in spreadsheets or asset systems.
• Patient and service-minded; with clear communication for non-technical users.
• Able to lift and move standard IT equipment.
• Exposure to a ticketing or asset management system; Active Directory basics; CompTIA A+ or ITIL Foundation

Responsibilities

• First point of contact for IT issues — desktops, laptops, mobile devices, printers, and peripherals.
• Log and update tickets clearly; escalates when an issue is beyond scope.
• Support Windows 10/11, Microsoft 365, and standard business applications; handle password resets and access requests.
• Set up and check meeting room AV and video conferencing equipment.
• Maintain the site IT asset register — serial numbers, user assignment, and location kept accurate.
• Manage hardware lifecycle: image and deploy devices, recover and wipe returns, prepare end-of-life kit for disposal.

Skills

IT support

Windows 10/11

Microsoft 365

PC hardware troubleshooting

Network troubleshooting

Documentation & records

Communication skills

Education

Diploma or degree in IT

CompTIA A+ or ITIL Foundation

Tools

Active Directory basics

Job description

Perks & Benefits

Competitive Salary

Desktop Support Engineer

Sinclair is Hiring! Join Our Team as Desktop Support Engineer

We are currently recruiting for Desktop Support Engineer at our Almere office in the Netherlands.

The Ideal Candidate Will Have

• Diploma or degree in IT or related field
• 1–2 years of IT support experience; internship or helpdesk experience an advantage
• Working knowledge of Windows 10/11 and Microsoft 365; basic PC hardware and network troubleshooting
• Organised and detail-oriented, comfortable maintaining records in spreadsheets or an asset system
• Patient and service-minded, with clear communication for non-technical users
• Able to lift and move standard IT equipment

Location: De Strubbenweg 17, 1327 GB, Almere

About Sinclair

Founded in 1971, Sinclair is a global medical aesthetics organisation, that delivers an extensive product range. With an in-house commercial infrastructure, including manufacturing and a network of distributors in leading global markets, our products are sold in 55 countries worldwide.

This is a great time to join Sinclair as we continue to increase our product range and expand into new markets and territories.

Sinclair Values

• Act with Integrity Consistently doing the right thing even when it’s the hard choice; 100% Compliance with all rules, standard operating procedures and guidelines
• Results-Driven Make a business impact in all you do, whether sales, efficiency, operational excellence; it should make a meaningful impact
• Innovation-Centered Redefining Aesthetics, we must be pioneering in how we do business; this can be in products, in service models, or strategy
• Own It! Be Accountable for your decisions, actions and consequences; Be Reliable to your customers and colleagues

What You’ll Be Doing

End User Support

• First point of contact for IT issues — desktops, laptops, mobile devices, printers, and peripherals
• Log and update tickets clearly; escalates when an issue is beyond scope
• Support Windows 10/11, Microsoft 365, and standard business applications; handle password resets and access requests
• Set up and check meeting room AV and video conferencing equipment

Hardware & Asset Management

• Maintain the site IT asset register — serial numbers, user assignment, and location kept accurate
• Manage hardware lifecycle: receive and tag new equipment, image and deploy devices, recover and securely wipe returns, prepare end-of-life kit for disposal
• Monitor spare stock and consumables; raise replenishment requests before stock runs low
• Log hardware faults, arrange warranty and repair cases with vendors, and track to closure
• Prepare and issue equipment for new joiners; recover and re‑stock from leavers

Desirable

Exposure to a ticketing or asset management system; Active Directory basics; CompTIA A+ or ITIL Foundation

Perks & Benefits

• Competitive Salary
• Hybrid/Remote Work Options (if applicable)
• Career Growth & Learning Opportunities
• Health & Wellness Benefits
• Fun Team Events & Supportive Culture
• 25 vacation days
• 8% holiday pay
• Travel allowance based on €0,21 per kilometre
• Retirement savings plan

We have a real focus on developing our people, and by fostering an entrepreneurial culture, we encourage flexibility, accountability and autonomy. The company is full of opportunity for those who wish to grasp it. Our people thrive on engagement, development and a varied workload. You will often be included in projects that require you to collaborate cross‑functionally.

This is an exciting opportunity to join a successful company, with big ambitions for the future.

Sinclair does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as property of Sinclair and Terms & Conditions associated with the use of such CVs will be considered null and void.