Department Manager

BERSHKA; Leidschendam-Voorburg; On-site; EUR 42,000 - 52,000; Full time

Job summary

Bershka in the Netherlands is seeking a dedicated Department Manager based in Leidschendam-Voorburg, Zuid-Holland. You will own your store area, coordinating product, people and performance to create a consistent customer experience.

You lead by example, manage schedules, support recruitment, and develop your team while ensuring brand standards, health & safety, and sustainability commitments are upheld on the shop floor.

Qualifications

• Experience leading a retail department or team.
• Strong understanding of KPIs and commercial tools.
• Customer-focused and able to drive sales through high standards.

Responsibilities

• Lead and develop department team and performance.
• Maintain visual standards and smooth store operations.
• Organise schedules and support recruitment to grow the team.
• Deliver excellent customer experience and store results.

Skills

Team leadership

KPI tracking

Customer service

Store operations

Health & Safety

Diversity & Inclusion

Sustainability

Job description

A store’s success is built one team at a time.

As a Department Manager, you take ownership of your area of the store, bringing together product, people, and performance to create strong and consistent customer experience. Working closely with the Store Manager and Assistant Store Manager, you ensure your department runs efficiently while contributing to the overall success of the store.

You combine a commercial mindset with a hand-on approach. You follow performance through KPIs and commercial tools, identifying opportunities and taking action to improve results within your department. From product placement and replenishment to managing deliveries and preparing for sales activity, you ensure your area is always aligned with brand standards and ready for customers.

Leading your team is a key part of your role. You organize schedules based on business needs, support recruitment by identifying opportunities, and develop your team through daily guidance, feedback, and clear expectations. You create a positive and inclusive environment where collaboration, respect, and accountability are part of everyday work.

On the shop floor, you ensure strong execution, maintaining visual standards, supporting smooth operations, and handling customer interactions with confidence. You take responsibility for following company procedures, including Health & Safety, while actively contributing to a culture that promotes Diversity & Inclusion and supports the company’s sustainability commitments.

What you bring

This role suits someone who takes ownership of their area and is motivated by delivering results. You’re comfortable working with both people and performance, with the ability to organize, prioritize, and adapt in a fast-paced environment. You lead by example, support your team’s development, and contribute to improving both the customer experience and the store’s overall performance.

Applicants must have full authorization to work in the EU without requiring sponsorship. We are unable to provide visa or work permit sponsorship for this position.