Customs Team Leader

Damco Spain SL; Rotterdam; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

Maersk Customs Services in Rotterdam seeks a Customs Team Lead to guide a team of customs professionals, oversee clearance operations, and ensure compliance with relevant laws. You will manage workload, engage with clients, and drive improvements.

The role requires a background in logistics or customs, at least two years in a supervisory position, and fluency in English (Dutch preferred). The team operates during standard business hours with occasional after-hours support.

Qualifications

• Experience in a customs-related role, with at least 2 years in a leadership or supervisory position.
• Strong knowledge of customs regulations, trade compliance, and safety and security regulations.
• Proven track record of leading high-performing teams and achieving outcomes.
• Excellent communication and interpersonal skills to build client relationships.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in Microsoft Office and customs clearance software.
• Fluency in English; Dutch is preferred.

Responsibilities

• Lead a team of customs professionals to ensure successful clearance.
• Oversee the customs clearance process, ensuring compliance with laws.
• Manage workload and allocate tasks to meet client deadlines.
• Collaborate with clients and stakeholders to ensure timely clearance.
• Develop and implement process improvements to increase efficiency.
• Provide training and coaching to team members.
• Monitor KPIs to measure performance and drive improvements.
• Ensure adherence to Maersk Customs policies and industry standards.
• Foster a positive, inclusive team culture with open communication.

Skills

Logistics

Team leadership

Customs regulations

Trade compliance

Communication

Analytical skills

Attention to detail

Office software

Customs software

English fluency

Dutch preferred

Tools

Microsoft Office

Customs clearance software

Job description

Think Global, Work Local with Maersk Customs Services!

Are you ready to be part of an organization on an industry‑defining transformation journey that will change the world?

Maersk, a global leader in logistics, is transforming the logistics industry — and Customs Services is at the heart of this integrator strategy. With end‑to‑end customs visibility, Maersk Customs Services offers global reach and local expertise to help customers navigate customs processes and seamlessly coordinate their supply chains, ensuring the timely movement of goods.

The role primarily operates between 7:00 AM and 5:00 PM; however, occasional flexibility to work outside standard business hours, including evenings and weekends, may be required to support business needs.

Are you ready to be part of this?

We are seeking a highly motivated and experienced Customs Team Lead to join our team at Maersk Customs Services. As a Customs Team Lead, you will be responsible for leading a team of customs professionals and overseeing the customs clearance process for our clients. This includes ensuring compliance with all relevant laws and regulations, managing the team’s workload, and maintaining strong relationships with clients and stakeholders.

Your role:

• Lead a team of customs professionals, providing guidance and support to ensure successful customs clearance outcomes for clients.
• Oversee the customs clearance process, ensuring compliance with all relevant laws and regulations, including (but not limited to) customs regulations, trade compliance, and safety and security regulations.
• Manage the team’s workload, allocating tasks and resources effectively to meet client needs and deadlines.
• Collaborate with clients and stakeholders to ensure timely and accurate customs clearance, addressing any issues or concerns that may arise.
• Develop and implement process improvements to increase efficiency and productivity while maintaining a high level of quality and compliance.
• Provide training and coaching to team members to enhance their knowledge and skills in customs clearance and compliance.
• Monitor and report on key performance indicators (KPIs) to measure team performance and identify areas for improvement.
• Ensure that all team members are aware of and adhere to Maersk Customs policies and procedures, as well as relevant industry standards and regulations.
• Foster a positive and inclusive team culture, promoting collaboration, respect, and open communication.

Who are we looking for?

• A qualification in a relevant field such as logistics, customs, or supply chain management is an asset.
• Established experience in a customs‑related role, with a minimum of 2 years in a leadership or supervisory position.
• Strong knowledge of customs regulations, trade compliance, and safety and security regulations.
• Proven track record of leading high‑performing teams and achieving successful customs clearance outcomes.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
• Strong analytical and problem‑solving skills, with the ability to identify and implement process improvements.
• Ability to work in a fast‑paced environment, managing multiple tasks and deadlines.
• Strong attention to detail and a focus on quality and compliance.
• Proficiency in Microsoft Office and customs clearance software.
• Fluency in English; Dutch fluency is preferred.

As part of our pre-employment screening, we ask you to provide a VOG.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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