Customs Operations Lead — Digitalisation & Compliance

Customs Support Group B.V.; Rotterdam; On-site; EUR 60,000 - 80,000; Full time

Job summary

Customs Support Group B.V. is seeking an Operational Team Leader in the Netherlands to keep a team of declarants running at peak efficiency. You will ensure declarations go out correctly, on time, and in line with compliance requirements.

You will translate strategic direction into day-to-day execution, own quality and compliance, and drive automation and digitalisation within a fast-evolving environment.

Qualifications

• Minimum 2 years of coordinating experience with real accountability in customs, logistics, or supply chain operations.
• Solid knowledge of Dutch and EU customs legislation, compliance requirements, and AEO obligations.
• Background in customs-logistics, international trade, business administration, or supply chain management.

Responsibilities

• Coordinate daily declaration assignments and steer the team in real time during volume peaks, keeping throughput on target.
• Preparing customs declarations
• Review declaration samples, identify structural errors, and provide direct coaching and substantive feedback to team members.
• Ensure full compliance with customs legislation, AEO licence obligations, GDPR, and internal audit requirements.
• Monitor declaration deadlines and claims closely; escape bottlenecks to the Branch Manager without delay.
• Identify manual and labour-intensive processes within the team and propose digitalisation routes via IDP, interfacing, or data entry automation.
• Encourage consistent use of digital tools across the team and flag disruptions or opportunities to the Digital Lead and Branch Manager.
• Initiate and track process improvement proposals, with the goal of continuously raising service quality.
• Conduct client check-ins, handle operational complaints and claims in consultation with the Branch Manager, and maintain high-quality client contact.
• Contribute to KPI reporting: volumes, declarations per FTE, error rates, and digitalisation share.
• Build a work environment where accuracy, accountability, and teamwork are the standard.

Skills

Coordination

Team leadership

Dutch language

English language

Education

MBO+ / HBO

Tools

IDP systems

Interfacing tools

Job description

Customs Support Group B.V. is seeking an Operational Team Leader in the Netherlands to keep a team of declarants running at peak efficiency. You will ensure declarations go out correctly, on time, and in line with compliance requirements.

You will translate strategic direction into day-to-day execution, own quality and compliance, and drive automation and digitalisation within a fast-evolving environment.