Customer Support Expert - Fully Remote | Upto $160/hr

mercor; Netherlands; Remote; EUR 98,000 - 197,000; Part time

Job summary

Mercor is seeking Customer Support / Success Professionals for a remote contract role. The position offers an hourly compensation of $80–$160 and requires a bachelor\'s degree with 2+ years of relevant experience. Candidates should be able to work independently and asynchronously in a global setting.

Ideal applicants have strong document analysis skills and are proficient in Excel, PowerPoint, and Word. Eligibility includes United States, Europe, UK or Canada residence.

Qualifications

• Bachelor's degree (minimum)
• 2+ years of professional experience in a relevant domain
• Strong proficiency in Excel , PowerPoint , and Word
• Strong document analysis and review skills
• Attention to detail and ability to follow structured guidelines

Responsibilities

• Review and assess domain-specific documents to ensure quality, accuracy, and relevance.
• Provide structured feedback to improve document standards and evaluation processes.
• Collaborate with teams to enhance service delivery and customer success strategies.
• Utilize strong analytical skills to contribute to high-impact evaluation projects.
• Work independently and asynchronously to meet project deadlines.

Skills

Bachelor's degree

2+ years experience

Attention to detail

Education

Bachelor's degree (minimum)

Tools

Excel

PowerPoint

Word

Job description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

Position: Customer Support / Success Professionals

Type: Contract

Compensation: $80–$160/hour

Location: Remote

Responsibilities

• Review and assess domain-specific documents to ensure quality, accuracy, and relevance.
• Provide structured feedback to improve document standards and evaluation processes.
• Collaborate with teams to enhance service delivery and customer success strategies.
• Utilize strong analytical skills to contribute to high-impact evaluation projects.
• Work independently and asynchronously to meet project deadlines.

Qualifications

• Bachelor's degree (minimum)
• 2+ years of professional experience in a relevant domain
• Strong proficiency in Excel , PowerPoint , and Word
• Strong document analysis and review skills
• Attention to detail and ability to follow structured guidelines

Eligibility

Based in the United States, Europe, UK or Canada