Customer Support and Sales Intern

The Social Hub; Amsterdam; Sur place; EUR 5 600 - 10 000; Plein temps

Avantages offerts par ce poste

International environment

On-the-job coaching

Discounts on hotel stays

Gym and restaurant access

Résumé du poste

The Social Hub is looking for an enthusiastic Customer Support and Sales Intern to join our international team at our Amsterdam headquarters. You will help turn enquiries into bookings, spot upsell opportunities, and support guests across Europe through multiple channels.

Gain hands-on experience with systems like Mews and Salesforce while learning how revenue, pricing, and guest satisfaction drive business results. Enrollment for a 5–6 month period begins February 2027.

Qualifications

• Strong communication skills in English.
• Interest in sales, hospitality, and business.
• Willingness to learn and adapt in an international team.

Responsabilités

• Turn enquiries into bookings by recommending rooms, rates and experiences.
• Spot upselling and cross-selling opportunities to increase revenue.
• Assist guests via email, phone, live chat, and other channels.
• Learn how sales, reservations, pricing, and hotel operations work together.
• Collaborate with local teams across Europe to enhance guest stays.

Connaissances

English proficiency

Description du poste

Customer Support and Sales Intern:

Looking to gain ha on experience in sales, hospitality, and business while working with people from all over the world? This could be the perfect place to start!

At The Social Hub, our Service Hub supports 21 locations across Europe and counting. We do much more than answer questions. We help fill our rooms, turn enquiries into bookings, spot upselling opportunities, and contribute directly to our commercial targets. Every conversation is a chance to create a great guest experience while driving revenue.

You will join our lively, international team at our headquarters, working alongside colleagues and fellow interns from all corners of the world. We are open-minded, full of ideas, and serious about achieving our goals, but we also believe work should be fun. Bring your personality, ask questions, share your ideas, and learn as you go. We're looking for someone to join our team for a period of 5-6 months, starting in February 2027.

No sales experience? No problem! We will help you get started.

What you will be doing

Sales & Commercial Performance

• Turn enquiries into bookings by recommending the right rooms, rates, and experiences.
• Spot upselling and cross-selling opportunities to increase revenue and make every booking count.
• Help guests find the best option for their needs while balancing availability, pricing, and commercial goals.
• Work towards team targets for revenue, conversion rates, and customer satisfaction.
• Learn how to turn interest into action and contribute to the success of our locations across Europe.

Guest Experience

• Help guests through email, phone, live chat, WhatsApp, and other channels.
• Answer questions, overcome doubts, find solutions, and turn complaints into positive experiences.
• Get to know our locations and work with local teams across Europe to help guests make the most of their stay.
• Make every interaction count, creating happy guests and great business results.

Learn How the business works

• Get hands‑on experience with systems such as Mews, Salesforce, and Neople.
• Discover how sales, reservations, pricing, room availability, and hotel operations work together.
• Understand how commercial decisions influence revenue, conversion, and guest satisfaction.
• Share ideas, improve processes, and take ownership of your work as you gain confidence.
• Learn from experienced colleagues who are happy to share their knowledge and help you grow.

Be Part of the Team

• Work with international colleagues and fellow interns from different countries, cultures, and backgrounds.
• Bring your personality, speak up, ask questions, and share your ideas.
• Support each other during busy moments and celebrate successes together.
• Contribute to an open, inclusive environment where everyone can feel at home.

You will have guidance and support, but also the freedom to try things, learn from experience, and develop your own way of working.

What you will learn

This is your chance to gain real experience that will be useful long after your studies.

• Sales: Recognise opportunities, make the right offer, upsell, and convert enquiries into bookings.
• Business: Understand revenue targets, conversion rates, pricing, and customer satisfaction.
• Communication: Build confidence when dealing with guests, colleagues, and teams across Europe.
• Problem‑solving: Think on your feet, handle challenges, and find practical solutions.
• Professional skills: Work with business systems, take responsibility, collaborate across cultures, and learn what it takes to achieve shared goals.

You bring…

• A positive attitude, an open mind, and an interest in people.
• A commercial mindset and a genuine interest in sales, hospitality, and business.
• The motivation to work towards goals, spot opportunities, and celebrate results.
• Good communication skills and the confidence to ask questions.
• A willingness to learn, take responsibility, and share ideas.
• A team spirit and an appreciation for different cultures and perspectives.
• Good English skills. Other languages are always a bonus!

You do not need to know everything from day one. Curiosity, initiative, and a willingness to give things a go will take you a long way.

What we offer

• A great vibe: An energetic workplace with positive people, plenty of ideas, and colleagues who make work fun.
• Learning on the job: Coaching, guidance, and the opportunity to build real sales and commercial skills.
• Monthly internship compensation: Because your contribution matters. Please note that travel costs are not reimbursed.
• An international environment: Work and learn alongside colleagues from all corners of the world at an innovative hospitality company that likes to do things differently.
• Purpose beyond profit: We are a Certified B Corp company, balancing business success with positive impact through initiatives and partnerships such as Movement on the Ground and the TSH Talent Foundation.
• Great facilities and perks: Enjoy our TSH facilities, including our restaurant and gym, plus discounts on hotel stays, food, and drinks.
• Room to grow: Take initiative, try new things, and discover what you are good at in a supportive team.

If you want to kick‑start your career (and are eligible to work in The Netherlands), gain commercial experience, meet people from around the world, and learn how sales and hospitality really work, we would love to meet you.

Bring your curiosity, your ideas, and your personality. We will take it from there!

Enrollment for the entire internship duration (September 2026 – Jan/Feb2026) is mandatory.