Customer Success & Quality Analyst (Docs & Feedback)

Mercor; Amsterdam; On-site; EUR 42,000 - 64,000; Full time

Job summary

Mercor in Amsterdam seeks a Customer Support / Success professional with experience in customer support, service delivery, or customer success roles. You will review, assess, and provide structured feedback on domain-specific documents to ensure quality, accuracy, and relevance.

This role rewards strong analytical and written communication skills and offers opportunities to contribute to high-impact evaluation projects across Europe and beyond.

Qualifications

• Bachelor’s degree (minimum).
• 2+ years of professional experience in a relevant domain.
• Strong analytical and written communication skills.

Responsibilities

• Review, assess, and provide structured feedback on domain-specific documents.
• Ensure quality, accuracy, and relevance of evaluations.

Skills

Document analysis

Attention to detail

Structured guidelines

Education

Bachelor’s degree

Tools

Excel

PowerPoint

Word

Job description

Mercor in Amsterdam seeks a Customer Support / Success professional with experience in customer support, service delivery, or customer success roles. You will review, assess, and provide structured feedback on domain-specific documents to ensure quality, accuracy, and relevance.

This role rewards strong analytical and written communication skills and offers opportunities to contribute to high-impact evaluation projects across Europe and beyond.