Customer Success Manager, Europe

S&P Global; Amsterdam; On-site; EUR 45.000 - 65.000; Full time

Job summary

A leading global market intelligence firm is seeking a Customer Success Manager in Amsterdam to enhance client engagement and retention. The role involves managing the customer journey, driving user growth, and supporting strategic objectives at the account level. Candidates will have opportunities to evolve their skills and career within the company, focusing on client relationships and product expertise.

Responsibilities

• Manage customer journey and engagement for long-term relationships.
• Drive adoption and retention of services for business growth.
• Support strategic objectives on the account level.

Job description

Overview

About The Role

Customer Success Manager, Europe. The Team: It’s a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts.

The Impact: Your interactions with the client will reaffirm and strengthen the organization’s relationship with existing accounts and their decision to work with S&P Global Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence’s capabilities. These efforts are a key factor in revenue retention and growth.

What’s In It For You: We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading analytical solutions and data services. You may evolve your career within the Customer Success Team by growing within your role or shifting your focus within the team towards a more product-focused role. You will also develop skills which will prepare you for relationship management, sales or product specialist roles.