Customer Service Team Leader

VidaXL; Venlo; On-site; EUR 40.000 - 60.000; Full time

Job summary

A global e-commerce company in Limburg, Netherlands is seeking a Customer Service Team Leader to manage day-to-day operations in the parcel shipping environment. The ideal candidate will have experience in the transportation industry and be fluent in English. This role offers opportunities for personal growth and a chance to contribute to a fast-growing company.

Benefits

Travel allowance of 0,23 cents per km

Non-contributory pension

25 vacation days increasing with service

8% holiday allowance

20% discount on all products

Qualifications

• Experience in the transportation industry is ideal.
• Fluent in English; Dutch language is a plus.
• Ability to innovate processes and workflows.

Responsibilities

• Manage all operational stakeholders in the parcel shipping environment.
• Continuously optimize operations to ensure efficient business processes.
• Manage carriers by performance analysis and monitoring KPIs.

Skills

Experience in the transportation industry, mainly in the Parcel industry

Fluent in English, written and verbal

Ability to innovate processes & workflows

Knowledge of Office programs (PowerPoint, Excel, Outlook, Word)

Job description

Discover Growth Opportunities at vidaXL

We offer

• Personal growth
• Challenging workplace
• International environment
• The chance to grow in a fast-growing company
• Travel allowance of 0,23 cents per km
• Non-contributory pension
• 25 vacation days (full-time) – increasing with service, with the option to buy 10 more
• 8% holiday allowance
• 20% discount on all vidaXL products
• A positive work environment - 8 out of 10 colleagues say we’re a good place to work and feel they are part of the team

We ask

• Be a team player
• Embrace change and innovation
• Take responsibility

Why vidaXL?

• Fast growing
• Ambitious people
• Never a dull moment

As our Customer Service Team Leader for the business unit PHE, you will be responsible for the day-to-day operations regarding managing our (new) clients and carriers and striving for TMS optimization. This will lead to continuous process development. In this new environment, you will help build up the department and be a part of the growth and success of the entire division.

You will:

• Manage all operational stakeholders (internal, carriers & clients) in the parcel shipping environment
• Continuously optimize operations and services to ensure frictionless and efficient business processes with clients
• Configure settings & data administration in our Transport Management System (TMS)
• Support the implementation process of carriers & clients
• Manage carriers by performance analysis and monitoring relevant KPIs, taking measures to ensure continuous service improvement

You have:

• Experience in the transportation industry, mainly in the Parcel industry, is ideal
• Fluent in English, written and verbal; Dutch language is a plus
• Ability to innovate processes & workflows
• Knowledge of Office programs (PowerPoint, Excel, Outlook, Word) is needed

Why vidaXL

vidaXL is a major player in the ever-growing world of e-commerce. Since our foundation in 2006, we've expanded our global reach, serving millions of customers with a vast selection of products for every aspect of their lives. Our bold and down-to-earth approach sets us apart. We embrace challenges, take chances, and try new things every day, all to provide the best possible experience for our customers.

We believe in our people, and we love to invest in their personal growth. We offer the freedom to seize opportunities, thrive, and grow alongside a global e-commerce leader.

Join us to growXL!