Customer Service Specialist for a new AI initiative German English

Randstad - Netherlands; Amsterdam; On-site; EUR 40.000 - 60.000; Full time

Job summary

A leading food delivery company in Amsterdam is seeking a Customer Service Specialist fluent in German and English. In this role, you will ensure exceptional partner experiences while supporting AI initiatives. Responsibilities include monitoring inquiries, providing feedback, and maintaining records. This is a great opportunity in a modern office with a temporary contract leading to permanent possibilities.

Benefits

A salary of 3.450 € a month

Temp contract, possibility of a perm contract

Travel reimbursement

Work in a modern office in the city center of Amsterdam

Qualifications

• Fluent in both German and English, both spoken and written.
• Highly data-savvy with a strong analytical and problem-solving ability.
• Adaptable and eager to learn in a fast-paced, evolving environment.

Responsibilities

• Monitoring partner inquiries and feedback to identify areas for AI improvement.
• Troubleshooting and resolving escalations from AI sales agents.
• Maintaining partner interaction records in CRM systems.

Skills

Fluent in German

Fluent in English

Analytical skills

Problem-solving

Communication

Tools

CRM systems

Job description

Overview

Are you ready to be a pioneer in the exciting world of AI. A big food delivery company is launching a groundbreaking AI initiative and is looking for talented Customer service specialist German/English to help shape the future of customer interaction. As a vital link between the AI sales agents, partners, and internal teams, you\'ll ensure the partners receive an exceptional experience. This is a unique opportunity to not only contribute to a new environment but also to actively develop and document new processes and ways of working. If you\'re a problem-solver with a data-driven mindset and a knack for excellent communication, this Customer service specialist German/English role is for you.

What we offer

• A salary of 3.450 € a month
• Temp contract, possibility of a perm contract
• A key role in a brand-new AI initiative
• Work in a modern office in the center of Amsterdam
• 40 hours a week, 5 days on-site to start
• Travel reimbursement

Who are you

As an Customer Service Specialist German/English, you\'ll be instrumental in bridging the gap between AI and human interaction. We\'re looking for someone who is:

• Fluent in both German and English, both spoken and written.
• Highly data-savvy with a strong analytical and problem-solving ability.
• Adaptable and eager to learn in a fast-paced, evolving environment.
• A proactive communicator who enjoys collaborating with various teams.
• Enthusiastic about contributing to the development of new AI sales processes.

What will you do

In this Customer Service Specialist German/English speaking role, you\'ll be actively involved in ensuring the smooth operation of our AI sales initiatives. A typical day might involve:

• Monitoring partner inquiries (phone, email, WhatsApp) and feedback to identify areas for AI agent improvement, then collaborating with the Agent Operations team.
• Stepping in as the "human-in-the-loop" to troubleshoot and resolve escalations from the AI sales agent, ensuring a seamless partner experience.
• Accurately maintaining partner interaction records in CRM systems for performance tracking and analysis.
• Continuously providing valuable feedback to the Agent Operations and Data teams to enhance agent performance and optimize processes.
• Collaborating cross-functionally with internal teams like Sales Process, Data, and Account Management to guarantee a cohesive partner journey.

Where will you work

You will be working in a team of four people at a big international food delivery company in the city center of Amsterdam. This role offers a great pathway for development, with the possibility of being taken over into a permanent position.

Job application

Ready to become a Data Associate English and German speaking and help shape the future? Apply now and start your journey!