Customer Service Representative | German C2 (temporary)

TN Netherlands; Eindhoven; On-site; EUR 40.000 - 60.000; Full time

Job summary

An established industry player is seeking a Customer Service Representative fluent in German to join their dynamic team in Eindhoven. In this full-time role, you will optimize sales operations and enhance customer satisfaction by efficiently managing order fulfillment and maintaining strong relationships with European clients. Your proactive attitude and attention to detail will be key in ensuring timely delivery and resolving order claims. This temporary position offers a vibrant work environment with opportunities for professional growth, making it an exciting chance to contribute to a leading lighting manufacturer.

Qualifications

• 1+ years of experience in customer service.
• Fluent in German (C2 level) and English.
• Pro-active attitude and strong communication skills.

Responsibilities

• Manage sales order fulfillment process within SAP.
• Coordinate customer communication and delivery schedules.
• Craft accurate and timely quotations for customers.

Skills

Customer Service Experience

Communication Skills

Listening Skills

Multi-tasking Skills

Fluent in German (C2)

Fluent in English

Pro-active Attitude

Tools

SAP

Job description

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Client:

Undutchables Recruitment Agency

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

291a283f3caa

Job Views:

1

Posted:

24.04.2025

Expiry Date:

08.06.2025

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Job Description:

Customer Service Representative | German C2 (temporary)

Join our client's dynamic team as a Customer Service Representative, where you'll play a vital role in optimizing their sales operations and enhancing customer satisfaction.

Your responsibilities will include efficiently managing the sales order fulfillment process within SAP, ensuring seamless processing and timely delivery. You'll be the key point of contact for customer communication and coordination with your sales colleagues, overseeing the delivery schedule to guarantee customer expectations are met.

Building and nurturing strong commercial relationships with the European clientele will be a core focus, working closely with the sales team to serve as a one-stop solution provider. Crafting accurate and timely quotations in response to customer requests will also be essential to meeting their needs promptly.

Additionally, you'll be responsible for managing order claims, ensuring swift resolution and monitoring the process closely. Your attention to detail will shine as you maintain accurate data records, including customer information and pricing details, to uphold operational efficiency and elevate customer satisfaction.

Requirements

• 1+ years of experience in customer service
• Communication, listening, multi-tasking skills, and eagerness to learn
• Fluent in German (C2 level) and English
• Pro-active attitude
• Availability for 40 hours per week
• SAP knowledge is a plus
• This position is office-based, requiring presence 5 days a week

This is a temporary position until the end of this year. We are looking for someone who can start ASAP.

Working conditions

A full-time job in a passionate, fast-growing company. Join a team where we help each other out, even outside our comfort zones. Opportunities for professional growth.

Salary from: €2500,- to: €3000,-

Work location

Eindhoven

Company description

Our client is a leading lighting manufacturer operating worldwide.