Customer Service Representative | German C1+ – Undutchables Recruitment Agency – Helmond

Vacatureleeuw; Helmond; Hybrid; EUR 40.000 - 60.000; Full time

Job summary

An international company is seeking a Customer Service Representative in Helmond. The candidate must be fluent in English and have business-level proficiency in German. Responsibilities include managing sales plans, customer service, and order management. The role offers a flexible hybrid working arrangement and an attractive benefits package including a 13th-month salary and performance-based bonus.

Benefits

13th-month salary

Performance-based annual bonus

28 paid holidays per year

Company laptop and phone

Comprehensive pension plan

Qualifications

• 1-3 years relevant experience in a similar position.
• Fluent in English and business proficient in German.
• Ability to work 32-40 hours per week.

Responsibilities

• Realize the entire sales plan.
• Handle multiple accounts with effective management.
• Provide customer service and assist with queries.

Skills

Fluency in English

Business proficiency in German

Strong planning and organizing

Excellent communication skills

Job description

Customer Service Representative | German C1+

Helmond, reference 2025-01549

Job description

Your responsibilities include:

• realizing the entire sales plan
• account / relationship management, handling multiple accounts at the same time
• Analysing and reporting sales result and escalating issues in time
• Customer contact / customer service - help customers with questions related to country requirements, placed orders, and deliveries.
• Managing efficient shipment planning in line with delivery and customer demands
• taking care of relevant financial activities (bank guarantee, advance payments, etc)
• Order management - Order entry - Accepting & processing orders - order correctness
• coming up with solutions for on-time delivery possibilities
• optimizing the order stream

Requirements

• 1-3 years relevant experience in a similar position
• Fluency in English is a must. Business proficiency in German is a must. Dutch is a bonus.
• Retail experience is a plus
• 32-40 hours per week availability
• Strong in planning and organizing (managing priorities)
• You have excellent communication skills and know how to use them.
• You’re always one step ahead and dare to take the initiative.
• Strong sense of accountability. You consider yourself as the answerable person to arrange things or get things done, or when synchronization with others is needed.
• You are able to come 2 times a week to the office in Helmond

Working conditions

Our client provides a flexible hybrid working arrangement, with 2 days in the office and 3 days working from home. They offer an attractive benefits package, including a 13th-month salary, a performance-based annual bonus, a company laptop and phone, and a comprehensive pension plan. Additionally, you’ll enjoy 28 paid holidays per year.

Salary: €2500,- - €2900,-

Work location

Helmond

Company description

Our client is an international company that creates innovative products and services for babies and children.