Customer Service Representative

AkzoNobel; Sassenheim; Hybride; EUR 525 000 - 547 000; Plein temps

Avantages offerts par ce poste

Hybrid arrangement

13th month

8% holiday allowance

44 holidays

Résumé du poste

AkzoNobel in the Netherlands (Sassenheim) is seeking a Customer Service Representative to manage the full order-to-cash process, supporting customers and ensuring orders are accurate and on time.

You will collaborate with sales, logistics and back office, thrive in a fast-paced environment, and bring at least three years in customer service in a B2B setting, with strong English and Dutch language preferences.

Qualifications

• At least 3 years of experience in customer service in a B2B environment.
• Strong communication skills and a customer-focused mindset.
• Ability to manage multiple priorities under time pressure.
• Comfortable working with ERP systems and handling administrative processes.
• A proactive and solution-oriented approach.
• Strong collaboration skills and a team player mentality.
• Commercial awareness and ability to understand customer needs.

Responsabilités

• Manage and process customer orders in a timely and accurate manner.
• Act as a first point of contact for customers and handle day-to-day communication.
• Monitor order progress and proactively inform customers about changes or issues.
• Register and resolve customer complaints with proper follow-up and documentation.
• Ensure smooth coordination with logistics to guarantee on-time delivery.
• Support the order-to-cash process and maintain data accuracy in the ERP system.
• Work closely with internal stakeholders including sales, logistics and back office.
• Identify opportunities to improve processes and customer experience.
• Maintain clear and accurate customer records and documentation.

Connaissances

Customer service

Communication

ERP systems

Team player

Outils

ERP systems

Description du poste

About AkzoNobel

Since 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let's paint the future together.

About AkzoNobel

Since 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let's paint the future together.

For more information please visit www.akzonobel.com

© 2026 Akzo Nobel N.V. All rights reserved.

Location: Sassenheim

About The Role

Are you someone who enjoys helping customers, solving problems and keeping things running smoothly? As a Customer Service Representative, you play a key role in delivering an excellent customer experience from start to finish.

In this role, you are responsible for managing the full order to cash process, supporting customers with their questions and ensuring orders are handled accurately and on time. You work closely with sales, logistics and back office teams to make sure everything aligns and runs efficiently.

This is a dynamic position where no two days are the same. It suits someone who thrives in a fast paced environment, takes ownership and enjoys building strong relationships.

What you will do

• Manage and process customer orders in a timely and accurate manner
• Act as a first point of contact for customers and handle day to day communication
• Monitor order progress and proactively inform customers about changes or issues
• Register and resolve customer complaints, ensuring proper follow up and documentation
• Ensure smooth coordination with logistics to guarantee on time delivery
• Support the order to cash process and maintain data accuracy in the ERP system
• Work closely with internal stakeholders including sales, logistics and back office
• Identify opportunities to improve processes and customer experience
• Maintain clear and accurate customer records and documentation

What you bring

• At least 3 years of experience in customer service, preferably in a B2B environment
• Strong communication skills and a customer focused mindset
• Ability to manage multiple priorities and perform well under time pressure
• Comfortable working with ERP systems and handling administrative processes
• A proactive and solution oriented approach
• Strong collaboration skills and a team player mentality
• Commercial awareness and ability to understand customer needs

Language requirements

• Fluent in English
• Dutch and additional languages are a plus

What do we offer

• Base salary until: €3.989 per month
• Full-time position with the possibility to work in a hybrid arrangement.
• 13th month
• 8% holiday allowance
• 44 holidays

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.