CUSTOMER SERVICE MANAGER

FHI; Dirksland; Remote; EUR 44,000 - 57,000; Full time

Benefits offered by this job

Salary range €3,950–€5,122 gross/month

27 vacation days

13 ADV days

Pension scheme

Job summary

VDL TBP Electronics in Dirksland is seeking a Customer Service Manager to lead a four‑person team. You will manage daily customer inquiries, order processing, and cross‑department coordination while coaching staff and professionalizing the department.

You will implement new procedures, create overviews, set priorities, and drive continuous improvements. The role blends hands‑on work with leadership in a developing environment and requires both Dutch and English language skills.

Qualifications

• HBO level education and mindset for business processes.
• Experience in Customer Service, Sales Support, or Order Management in a technical/production environment is preferred.
• Proven coaching/people-management experience.

Responsibilities

• Coordinate and prioritize daily tasks.
• Maintain contact with customers, account managers, and internal departments.
• Coach and develop team members.
• Identify and implement process improvements.
• Ensure staffing and continuity within the team.

Skills

Coaching leadership

Customer service

ERP systems

Dutch language

English language

Education

HBO level

Tools

ERP software

Job description

Are you an experienced Customer Service professional who thrives on creating structure, improving processes, and guiding employees? Do you enjoy being at the heart of operations while simultaneously developing a team? Then this position at VDL TBP Electronics is for you.

The function

As Customer Service Manager, you are responsible for the daily management of the Customer Service team in Dirksland, consisting of four employees. In this role, you combine hands‑on operational work with leadership. You will spend the majority of your time actively involved in daily activities related to customer inquiries, order processing, and coordination with internal departments. Additionally, you focus on coaching employees, improving processes, and further professionalizing the department. The department is in a development phase where more structure and uniform working methods are being introduced. New procedures are being implemented, and there are opportunities to further optimize processes. You play a key role in this by creating an overview, setting priorities, and involving employees in changes. Your responsibilities include, among other things:

• Coordinating and prioritizing daily tasks;
• Maintaining contact with customers, account managers, and internal departments;
• Brainstorming with Account Managers about customer developments and commercial opportunities;
• Monitoring the quality and completeness of customer and order information;
• Ensuring optimal staffing and continuity within the team;
• Coaching and guiding employees in their development;
• Identifying and implementing process improvements;
• Identifying development needs and contributing to the further growth of employees.

Your strength

You are a coaching and people-oriented leader who knows how to motivate employees and bring structure to a dynamic environment. You are close to the team, enjoy working alongside the team in operations, and at the same time know how to maintain an overview and implement improvements. With your pragmatic approach, you create support for change and, together with the team, ensure optimal service to the customer. In addition, you possess:

• HBO work and thinking level;
• Experience in Customer Service, Sales Support, or Order Management, preferably in a technical or production environment;
• Experience coaching or managing employees;
• Knowledge of ERP systems and a proactive, result-oriented attitude;
• Good command of Dutch and English.

The power of VDL

At VDL TBP Electronics, you will join an innovative and technically challenging environment where entrepreneurship, collaboration, and craftsmanship are central. As part of the VDL Group, you will work within a strong international family business with an informal and no-nonsense culture. In addition, we offer:

• A salary depending on knowledge and experience between €3,950 and €5,122 gross per month
• A challenging position with a lot of freedom and responsibility
• 27 vacation days and 13 ADV days
• A good pension scheme within the Metalektro collective labor agreement
• Room for personal development and growth

Ready to challenge yourself?

VDL TBP Electronics is located in Dirksland on Goeree-Overflakkee. Our location is easily accessible from Middelharnis, Oude-Tonge, Stellendam, Hellevoetsluis, Spijkenisse, Voorne aan Zee, and the Rotterdam region. This makes the position attractive to candidates from both South Holland and Zeeland. Are you the Customer Service Manager who knows how to bring structure, implement improvements, and, together with the team, puts the customer first? Providing a Certificate of Good Conduct (VOG) is part of the application process. Acquisition in response to this vacancy is not appreciated.