Customer Service Management (CSM) Assistant

Newrest; Schiphol; On-site; EUR 40.000 - 60.000; Full time

Job summary

A medium-sized airline catering company in Schiphol is seeking a Customer Service Management Assistant. The role involves supporting customer service operations, managing invoicing processes, and collaborating with various departments. Ideal candidates will have strong Excel skills, experience in invoicing or customer service, and excellent communication abilities. Opportunities for career growth within a dynamic, international team are available.

Benefits

Opportunities for growth

Dynamic, international team

Qualifications

• Previous experience in invoicing or customer service roles.
• Ability to work independently and prioritize tasks.
• Fluency in English; Dutch and French are a plus.

Responsibilities

• Enter and verify flight data related to meal orders.
• Check data input for billing accuracy.
• Manage periodic invoicing cycles every 10 days.
• Prepare customer-specific invoices using Excel.

Skills

Excel skills

Numerical abilities

Analytical abilities

Attention to detail

Communication skills

Tools

ERP systems

Job description

About Newrest

You will work at a medium-sized Airline catering company in the Schiphol area. The company is characterized by an open, informal and pleasant working atmosphere with an eye for its employees. Achieving the same goal together is the priority here. Newrest, a specialist in out-of-home food service, is a global leader in multi-sector catering. The Group, which reported assets under management of 2,5B€ in 2024, employs 60.380 people in 53 countries.

For Our Unit In The Netherlands

Are you a detail-oriented, proactive multitasker who excels at supporting commercial operations and customer service in a fast-paced international environment? We are looking for a Customer Service Management (CSM) Assistant to provide vital support in invoicing, client communication and operational coordination.

Responsibilities

As a CSM Assistant, you will be the backbone of our customer service and commercial team, ensuring smooth daily operations and accurate invoicing processes. Your responsibilities include:

• Entering and verifying flight data related to final meal orders and various customer requirements.
• Checking data input to ensure the accuracy of billing and invoices.
• Identifying and resolving discrepancies or missing data promptly.
• Reconciling delivery notes with data recorded in the system.
• Managing periodic invoicing cycles (every 10 days), including verification and finalization.
• Cross-checking invoices daily between customer portals and our ERP system.
• Preparing customer-specific invoices using Excel templates.
• Creating additional invoices such as month-end supplier and internal billing.
• Collaborating with different departments to coordinate customer orders and resolve issues.
• Assisting the commercial department with customer visits, audits, and daily operational tasks.
• Supporting client portfolio management and KPI tracking.
• Performing any additional duties assigned by your manager.

What You Bring To The Company

• Previous experience in invoicing, customer service, or commercial support roles.
• Excellent Excel skills and experience with ERP systems.
• Strong numerical and analytical abilities with high attention to detail.
• Ability to work independently, prioritize tasks, and maintain accuracy under pressure.
• Commercially aware mindset with flexibility and adaptability.
• Outstanding communication skills and a team-oriented approach.
• Fluency in English (spoken and written); Dutch and French are a plus.

Why join us?

• Become part of a dynamic, international team in a fast-growing company.
• Develop your skills in both commercial support and customer service management.
• Work in a role that blends finance, operations and client relations.
• Enjoy opportunities for growth and cross-department collaboration.
• Initial contract with the possibility of a permanent position upon mutual satisfaction.