Customer Service Claims Associate - Spanish speakers

Assurant; Amsterdam; Hybrid; EUR 30.000 - 40.000; Full time

Job summary

A leading insurance services company is seeking Customer Service Claims Associates in Amsterdam. This role is ideal for native Spanish speakers who excel in communication and are passionate about helping others. Responsibilities include assessing insurance claims and providing support to customers dealing with lost, stolen, or damaged gadgets. The position offers comprehensive training, hybrid work flexibility, and numerous employee benefits, including generous holiday time and well-being allowances.

Benefits

Comprehensive training

28 days holiday plus public holidays

Monthly well-being allowance

Flexible working options

Birthday allowance

Qualifications

• Native Spanish speakers with good communication skills.
• Passion for helping others, especially in customer service.
• Ability to assess and resolve insurance claims.

Responsibilities

• Assess and resolve insurance claims.
• Represent a major telecom brand.
• Assist customers with lost, stolen, or damaged devices.

Skills

Active listening

Problem-solving

Communication

Fluent Spanish

Conversational English

Job description

Customer Service Claims Associates, Amsterdam

Spanish speakers

Flexible working opportunities

• Are you an active listener who has a passion for helping others?
• Are you a problem solver who likes to put a smile on a customer's face?
• Would you like to work for a large brand name in the Netherlands?
• If so, Assurant could be the perfect place for you to start your new career!

Who are we?

Assurant, is a global leader in business services for the connected world. Our lifestyle solutions help leading brands grow revenue, manage risk and provide a great experience for their customers. We support, connect and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles, and homes. Assurant is a proud member of the Fortune 500, with decades of experience in the industries we serve.

The Opportunity:

As a member of our European Claims team, you’ll assess and resolve insurance claims and represent one of the biggest brands in telecoms in Spain.

We are looking for native Spanish speakers (with conversational English) who are great listeners and communicators to help our customers protect what matters most, getting them back on their feet when their mobile phone or gadget gets lost, stolen, or damaged. This is an exciting opportunity of growth within Assurant.

Why join us:

• Comprehensive training to prepare you for the role
• Flexibility: we want to support a hybrid work approach with options to work from the office and home depending on your shift plan. We pay an allowance when you work from home and when you travel to the office so we have you covered!
• Balance is important - so we offer 28 days of holiday plus public holidays, which will increase if no absence in the year
• We care about your well-being – we pay you a monthly allowance for your care & welfare and we have an employee assistance program that helps you and your family with practical information and advice covering a wide range of topics affecting health, family, money matters, and work.
• A multitude of benefits including premium free pension, bonus schemes, premium free WIA insurance, internal recognition, rewards, and incentives plus lots more! We even give you an allowance on your birthday!

At Assurant, we are passionate about Diversity, Equity & Inclusion. Diversity allows us to inspire creativity in the global marketplace, and we are huge believers in the strategic value of inclusion and how it can improve us as a business. Not just in performance, it also allows us to create growth opportunities, better aligns us with our clients, and enhances employee engagement.

We look forward to receiving your application