Customer Experience Specialist (CES) – RD/RBD - Netherlands

(2521) Sanofi BV; Amsterdam; On-site; EUR 58,000 - 77,000; Full time

Benefits offered by this job

Employee benefits program

Job summary

Sanofi in the Netherlands is seeking a Customer Experience Specialist for the Rare (Blood) Diseases franchise. You will drive the commercial success of our rare disease treatments in your geography, engaging healthcare professionals and KOLs across multiple indications.

You will report to the Commercial Lead Rare Diseases North Europe and collaborate with Brand, Medical, and Market Access teams to implement local sales and access plans while maintaining legacy products and preparing for upcoming

Qualifications

• Background in pharmaceutical sales (+5 years) in hematology or related therapeutic areas.
• Fluent in Dutch and English; strong communication and networking skills.
• Based in the Netherlands with existing network in hematology/immunology/internal medicine.

Responsibilities

• Establish and maintain high-quality relationships with healthcare professionals across multiple indications; deliver brand messaging and achieve sales targets.
• Develop tailored account plans and monitor customer journeys with cross-functional teams to maximize territory impact.
• Ensure compliance with policies/regulations and support reimbursement and access activities in collaboration with market access teams.

Skills

Pharma sales

Dutch & English fluent

Networking & relationship building

Strategic account management

Cross-functional collaboration

Job description

Location: Netherlands Job Type: Full time, externally focused Area of Coverage: Field-based role covering the Netherlands Travel Requirements: Travel expected to visit and engage with HCPs/KOLs across the country as well as attending scientific events/congresses relevant to the disease areas. Travel also required for internal country or North Europe meetings.

About the job

In Sanofi North Europe, we want to improve people's lives and transform the practice of medicine by making sure our treatments reach the patients in the markets we serve. As a team, we focus on both our transformation and our people to succeed in the current external environment.

Why join now?

This is an exciting time to join our Specialty Care – Rare (Blood) Diseases franchise. You will play a central role in bringing new treatments to healthcare professionals and patients, working on high-impact launches and helping shape the trajectory of our growing Rare Disease portfolio and future pipeline.

As Customer Experience Specialist (CES) for the Rare (Blood) Diseases franchise in the Netherlands, you will drive the commercial success of our rare disease treatments in your geography. You will be accountable for execution in the field across multiple indications in connection mainly to Systemic Mastocytosis and Immune Thrombocytopenia, as well as maintaining our market in legacy products and preparing the ground for upcoming pipeline launches. Reporting line: You will report to the Commercial Lead Rare Diseases North Europe

About Sanofi

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main responsibilities

• Customer Engagement & Relationship Management Establish and maintain high-quality relationships with healthcare professionals (Hematologists, Allergists/Immunologists, Oncologists, internal medicine specialists, ...) by delivering compelling brand messaging, executing sales and marketing plans, and achieving or exceeding sales targets and KPIs across the range of indications in question Build and nurture strong, long-term partnerships with KOLs and key customers across the different treatment communities to identify customer needs and remove barriers to prescription Work proactively with HCPs and budget holders to address access challenges and optimize patient outcomes at the account and regional level across all relevant indications
• Strategic Account Planning & Execution Analyze accounts and develop tailored account plans for key customers, prioritizing time and effort across multiple products and their multiple indications to maximize territory impact Implement and regularly monitor individual customer journeys by leveraging cross-functional collaboration with Customer Engagement Leads, Medical Advisors, Patient Care Managers, and other functional team members Stay informed on national and regional market access processes affecting relevant products across all indications and work closely with the local market access team to support reimbursement and access activities
• Brand Team Collaboration & Insights Collaborate with relevant brand teams to provide bottom-up insights, share learnings from the field, and leverage global and North Europe materials, resources, campaigns, and omnichannel initiatives that drive customer engagement across all indications Contribute to the development and execution of local sales and marketing plans in partnership with cross-functional teams
• Compliance & Continuous Improvement Adhere to all policies, standard operating procedures, and regulations from both Country and Sanofi perspectives to maintain the highest standards of compliance, ethics, and business integrity Continuously seek opportunities to improve, simplify, and prioritize activities within your area of influence with a laser focus on adding value for customers and patients

About You

• Experience: Background in pharmaceutical sales (+5 years), ideally with experience in hematology or a related therapeutic area; an existing network of customers within hematology, immunology, or internal medicine specialties is a plus
• Soft Skills: Strong communicator with networking skills Patient and customer centric mindset Team player, leveraging and interacting with all relevant internal teams/people across both brand organizations Self-reliant starter, able to prioritize effort and optimize the experience for physicians and HCPs across distinct disease areas to create the biggest possible impact Agile and adaptable, comfortable managing a multiple-product, multiple-disease-area portfolio Growth mindset
• Technical Skills: Relevant experience in pharmaceutical sales, within specialty care/rare disease portfolios is a plus Scientifically savvy and focused; able to master and switch between distinct disease and product areas. Understanding of therapeutic areas, products, and competitor landscape Clear understanding of omnichannel engagement Deep understanding of customers and accounts across hematology/immunology/internal medicine settings Digital savvy
• Other: Based in Netherlands, fluent in Dutch and English

Why choose us?

Make your work count by supporting a company that brings life-changing treatments to millions — and is committed to doing right by patients, communities, and the planet Make an impact across borders and functions, collaborating with leaders to turn complex challenges into real-world solutions Advance your career through stretch roles, cross-functional moves, and development opportunities designed to match your ambition Thrive in inclusive, high-performing teams where every role matters and every voice helps shape what’s next Pursue Progress. Discover Extraordinary. Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

At Sanofi, we provide equal opportunities to all regardless of colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Benefits

• Employees may be eligible to participate in Company employee benefit programs.

Salary

The salary range for this position is :€57 600,00 - €76 800 Final compensation will be determined based on demonstrated experience, skills, location, and other relevant factors.

We are an R&D driven, AI-powered biopharma company committed to improving people’s lives and creating compelling growth. Our team is guided by one purpose: we chase the miracles of science to improve people’s lives. We want to build a healthier, more resilient world, and turn the impossible into the possible by discovering, developing, and delivering medicines and vaccines for millions of people around the world. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi Start a career that makes a difference. Reinvention is in our DNA. It’s what drove our evolution from a small French enterprise to one of the world’s leading biopharma companies. Whether it’s using AI to shorten drug-discovery times or building trust in healthcare, you could be helping our teams make life better for patients, partners, and communities. This is where you grow your career. We open the door for you to explore new opportunities, push your limits, and connect with people who are driven by a shared purpose: we chase the miracles of science to improve people’s lives.