Customer Care Representative BtoB

Solo midocean; Ede; On-site; EUR 30,000 - 33,000; Full time

Benefits offered by this job

Bonus scheme

Pension plan

28 vacation days (+ option to purchase

additional days

Fresh fruit

In-house gym

Travel allowance

Job summary

Solo midocean is hiring a Customer Care Representative (B2B | Benelux) based in Ede. You will support the account manager to drive revenue and ensure customer satisfaction across a fixed portfolio of B2B clients.

The role involves selling products, handling quotes and orders, and leveraging our CRM for strong customer relationships. You will work with teams in the Netherlands, Poland, and Hong Kong, and participate in ongoing training to sharpen your skills.

Qualifications

• MBO+ level education in a commercial field.
• Experience with SAP and MS Office or willingness to learn.
• Excellent commercial and communication skills.
• Accuracy and attention to detail in processes.
• Good command of Dutch and English; French is a plus.

Responsibilities

• Build and maintain strong customer relationships via phone, email, and our CRM system.
• Process quotations and orders and ensure accurate handling.
• Identify commercial opportunities and proactively advise customers.
• Collaborate with colleagues in the Netherlands, Poland, and Hong Kong.
• Continuously develop skills through training with colleagues.

Skills

Commercial awareness

Communication skills

Dutch and English

Proactive mindset

Education

MBO+ level (commercial field)

Tools

SAP

MS Office

CRM system

Job description

We are actually hiring for Solo Midocean, a part of Solo:

Customer Care Representative (B2B | Benelux)

Location: Ede

32–40 hours

Are you customer-focused, commercially driven, and eager to work in an international environment where you can truly make an impact? At Solo midocean, we are looking for a Customer Care Representative who supports the account manager in ensuring satisfied customers and driving revenue growth.

What will you do?

Reporting to the Lead team Customer care, as a Customer Care Representative, you play a key role in our sales process. You are responsible for generating revenue by selling our products and services to a fixed portfolio of B2B customers. With your expertise in promotional products and printing techniques, you ensure every order becomes a success.

You will:

• Build and maintain strong customer relationships via phone, email, and our CRM system;
• Process quotations and orders and ensure accurate handling;
• Identify commercial opportunities and proactively advise customers;
• Work closely with colleagues in the Netherlands and Poland, as well as the sales team in Hong Kong;
• Continuously develop your skills through training together with your colleagues.

What do we offer you?

• Gross monthly salary between €2,650 and €3,000 (full-time);
• Bonus scheme, pension plan, and 28 vacation days (+ the option to purchase additional days), fresh fruit, and access to our in-house gym;
• An informal, international working environment with plenty of growth opportunities;
• Travel allowance (€0.23 per km).

Who are we looking for?

At Solo midocean, we are looking for people with a proactive mindset who excel in customer contact and have strong commercial awareness.

You bring:

• An MBO+ level of education (preferably in a commercial field);
• Experience with software such as SAP and MS Office, or the willingness to learn;
• Excellent commercial and communication skills;
• Accuracy and attention to detail to ensure processes are handled carefully;
• Good command of Dutch and English. French is a plus.

We are Europe’s leading wholesaler of promotional products, textiles, and corporate gifts. With over 10,000 customers and colleagues worldwide, we continue to innovate and grow. You will work in a dynamic environment with short communication lines and diverse cultures.

At Solo midocean we: Stay curious, have courage, be passionate, and make a difference!

Who We Are

Solo, the game‑changer in B2B event textiles and hard goods!

Our Group consists of 3 companies recently merged.

At Solo, we don’t just make textiles and hard goods, we craft experiences that leave a lasting impression. As the European leader in promotional apparel and branded merchandise, our internationally recognized group brings together five bold brands pushing the boundaries of customization. All our products are designed to be personalized, and we also offer in‑house customization services. Blank or printed, our clients choose.

Our mission? To provide companies of all kinds with innovative, stylish, and ultra‑reliable visual communication solutions. From the creative brief to final delivery, every step is expertly managed to guarantee uncompromising premium quality.

And because visual impact shouldn’t come at the expense of environmental impact, Solo is deeply committed to an ambitious CSR approach: responsible material sourcing, long‑term partnerships, and concrete actions to reduce our carbon footprint.

Our clients? Resellers, international distributors, screen printers, print shops… demanding partners who trust us to elevate their projects.

With a presence in more than 100 countries, thanks to our subsidiaries and exclusive partners, we combine local proximity with global reach. At Solo, exceptional service isn’t a bonus, it’s our DNA.