CRM Specialist

Catawiki; Amsterdam; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

€100 Catavoucher on joining

Additional leave for life events

Learning & Development initiatives

Job summary

Catawiki in Amsterdam is seeking a CRM Specialist to own and optimize the global CRM strategy. The role involves driving customer engagement and conversion across channels including email and app notifications. You'll collaborate with various teams to design impactful initiatives and use data insights for continuous improvement. Ideal candidates have 3+ years of CRM experience in eCommerce, strong analytical skills, and excellent communication abilities. Enjoy benefits like Catavouchers and career development programs.

Qualifications

• 3+ years of CRM experience in an eCommerce or digital marketplace.
• Strong knowledge of CRM channels and best practices.
• Excellent communication and project management skills.

Responsibilities

• Develop, execute, and optimize global CRM strategy.
• Design and optimize customer journeys.
• Work with cross-functional teams to ensure CRM efforts are impactful.

Skills

CRM experience

Analytical acumen

Project management

Strong communication

Customer focus

Job description

At Catawiki, every day brings the extraordinary.

We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.

About the role

As CRM Specialist at Catawiki, you will own the development, execution, and optimisation of our global, data-driven CRM strategy. You will be responsible for ensuring that our communications are relevant, timely, and impactful - driving customer engagement, retention, and conversion across multiple channels. These include email, app push notifications, in-app messages, notification centre, and web banners.

Your mission will be to:

• Activate new Catawiki users and guide them towards becoming active participants.
• Reactivate dormant or inactive users with targeted and personalised strategies.
• Drive conversion from visitor to bidder (demand side) and visitor to submitter (supply side), with a strong focus on ensuring both result in wins and sales.

Collaboration is central to this role: you’ll work closely with Product Management, Brand, and Country Managers to design impactful CRM initiatives that align with business priorities and deliver measurable results.

What you’ll do

• Support your manager in shaping strategy while staying close to the action by leading the operational execution of Catawiki’s CRM programmes, ensuring they deliver impact and stays aligned with business goals
• Use data and insights to design, test, and optimise customer journeys that drive activation, retention, and revenue growth.
• Proactively identify opportunities for innovation and improvement, embedding analytical rigour into every step.
• Partner with cross-functional teams (Product, Brand, Country Management, Analytics) to ensure CRM efforts are integrated and impactful.
• Contribute to building functional expertise by sharing knowledge, encouraging ownership, and embracing a culture of experimentation and continuous learning.

What you’ll bring

You enjoy being hands-on with operational work and combine this with creativity, strategic vision, and analytical strength. You’re a confident leader who inspires others and delivers measurable business results.

• Experience: 3+ years of CRM experience, ideally in an eCommerce or digital marketplace environment, with proven results in driving customer activation, retention, and monetisation.

• Expertise: Strong knowledge of CRM channels (email, app, push, in-app, web) and best practices, with a data-driven approach to experimentation and optimisation.

• Analytical acumen: You thrive on using data to uncover insights, identify patterns, and make decisions.

• Functional skills: Excellent communication, project management, and stakeholder management skills; able to simplify complexity and drive execution.

• Mindset: Resilient, proactive, and adaptable; eager to embrace change, innovate, and create solutions.

• Customer focus: Passionate about Catawiki’s mission and customers, always thinking from the customer’s perspective.

Why You\'ll Love Working with Us

• Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.

• Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.

• Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.

Our Offices and Way of Working

Our vibrant offices in Amsterdam, Paris and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.