Courier Success Specialist

Just Eat Takeaway.com

Amsterdam

On-site

EUR 45,000 - 60,000

Full time

14 days+

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Job summary

A leading global online delivery platform is looking for a Courier Success Specialist in Amsterdam. This full-time position involves enhancing courier engagement, optimizing performance management frameworks, and analyzing data to drive initiatives. Ideal candidates have a background in project management or operations, a curiosity about human motivation, and possess a proactive work ethic. Join a fast-paced culture that values inclusion and celebrates successes.

Qualifications

Experience in Project Management, Operations, or Employee Experience focused on execution.
Strong curiosity about human motivation to drive performance.
Comfortable in a matrix environment with expert teams.

Responsibilities

Support rollout and maintenance of performance frameworks.
Coordinate global engagement and performance campaigns.
Analyze results with Data & Insights for actionable feedback.

Skills

Project Management

Operations

Employee Experience

Data Analysis

Job description

Join to apply for the Courier Success Specialist role at Just Eat Takeaway.com.

Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About This Role

As a Courier Success Specialist, you will join the Courier Success team based in our Amsterdam HQ. Our team operates as a Center of Excellence focused on the employed courier journey. We believe that a successful courier community is one that is both highly engaged and high‑performing.

In this role, you are the hands‑on driver of our people and performance initiatives. You will work to balance the “heart” and the “head” of logistics: bringing our Employee Value Proposition to life while simultaneously driving operational excellence. You will coordinate recognition programs, review performance trends, and act as the bridge between courier feedback and business action. You ensure our courier community feels valued, but also understands what “great performance” looks like.

Key Responsibilities

Performance Management & Optimization: support the rollout and maintenance of performance frameworks across markets, ensuring key metrics such as On‑Time Pick Up and On‑Time Delivery are tracked effectively.
Courier Engagement & Recognition: coordinate and execute global engagement and performance campaigns, cultivating belonging and rewarding high performance.
Courier Listening & Insights: coordinate listening programs, analyze results with Data & Insights, and translate insights into actionable feedback for relevant teams.
Operational Excellence & Optimization: drive continuous improvement across core courier journeys, identify bottlenecks, refine workflows, and ensure frameworks are optimized.
Data‑Driven Decision Making: partner with Data & Insights to review performance and engagement data, proving initiative value and focusing future work.
Operations Community Support & Partnership: act as a trusted partner, facilitate knowledge sharing between markets, and ensure global frameworks aid operations teams.

Qualifications

Experience in Project Management, Operations or Employee Experience with a focus on execution, process improvement, and stakeholder coordination.
Strong curiosity about human motivation and the ability to look beyond metrics to understand behaviors that drive performance.
Comfortable working in a matrix environment, briefing expert teams, and influencing operations teams to adopt new ways of working.
Organized, results‑oriented, and comfortable with numbers; able to interpret dashboards and Excel reports to spot trends.
Self‑starter attitude with a knack for change, thriving in fast‑paced environments.
Positive, proactive work ethic, celebrating team wins and open to give and receive feedback.

Why Join Just Eat Takeaway.com?

Our culture is fast‑paced, supportive, and celebrates wins. We value inclusion, diversity, and belonging, encouraging all employees to bring their best selves to work every day. Our customer‑first mindset keeps us ahead of the competition.

Seniority level