Contract: CS Data Analyst - Dashboards & Insights

GTE; Nieuwegein; On-site; EUR 27,552 - 55,104; Part time

Job summary

GTE is seeking a Customer Service Data Analyst in Nieuwegein, Netherlands, to analyze customer service metrics and provide actionable recommendations. You will collaborate with various teams to enhance workflow and customer satisfaction.

Your role includes developing automated reporting systems and identifying improvement opportunities based on data analysis. Prior experience in data analysis and proficiency in visualization tools like Looker Studio and Power BI are essential.

This independent contractor role requires commitment to 40 hours a week, with flexibility in compensation based on experience.

Qualifications

• At least 2+ years of experience in data analysis, preferably in eCommerce or customer service.
• Prior experience in a similar role.
• Proficiency in data visualization tools such as Looker Studio and Power BI.

Responsibilities

• Analyze customer service data to identify trends and areas for improvement.
• Develop and maintain dashboards for tracking KPIs using Looker Studio and Power BI.
• Provide insights to enhance service efficiency and quality.

Skills

Data analysis

Data visualization (Looker Studio, Power BI, Excel)

Strong analytical and problem-solving skills

Tools

CRM platforms (e.g., Gorgias)

Job description

GTE is seeking a Customer Service Data Analyst in Nieuwegein, Netherlands, to analyze customer service metrics and provide actionable recommendations. You will collaborate with various teams to enhance workflow and customer satisfaction.

Your role includes developing automated reporting systems and identifying improvement opportunities based on data analysis. Prior experience in data analysis and proficiency in visualization tools like Looker Studio and Power BI are essential.

This independent contractor role requires commitment to 40 hours a week, with flexibility in compensation based on experience.