Commercial Support Officer (IPT)

GKN Aerospace; Papendrecht; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Holiday allowance 8%

40 holidays

Pension PME

Travel allowance

Career development

Job summary

GKN Aerospace is seeking a Commercial Support Officer to maintain strong customer relationships and provide administrative and reporting support to the Commercial Account Manager. The role focuses on aerospace programmes and involves contract management, order administration, and bid support.

Travel to other GKN locations and customers is expected. The role offers opportunities for development within an international company and exposure to commercial and contractual processes.

Qualifications

• Proven experience in customer relationship management, contract management, and demand forecasting.
• Strong negotiation skills and ability to manage multiple stakeholders.
• Excellent communication and interpersonal skills.
• Ability to analyze and interpret financial data related to P&L and budgeting.
• Familiarity with commercial proposal writing and business modeling.

Responsibilities

• Interface with customers and highlight contractual obligations, and inform customers of contractual limits.
• Manage cash tracking and ensure timely payment from customers within terms.
• Adhere to processes and procedures; prepare contractual quotations and claims.
• Obtain EUU/EUS to ensure export compliance.

Skills

Customer relationship management

Contract management

Demand forecasting

Negotiation

Communication skills

Financial data analysis

Proposal writing

Business modeling

Education

Business studies or contract law

Job description

GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, we’re inspired by the opportunities to innovate and break boundaries. We’re proud to play a part in protecting the world’s democracies. And we’re committed to putting sustainability at the centre of everything we do, opening up and protecting our planet.

The Commercial Support Officer (IPT) maintains a strong working relationship with the customer and to provide administrative and reporting support to the Commercial Account Manager ensuring that the customer’s needs are effectively managed by the business. The Commercial Support Officer will focus on the specific aerospace programmes.

• Location: Papendrecht, NL

Job Responsibilities

Contract Management:

• To interface and highlight to the business the need to adhere to its contractual obligations and inform customers of GKN's contractual limits;
• Manage cash tracking and ensure timely payment from customers within agreed terms;
• Adhere to processes and procedures;
• Preparation of contractual quotations and claims including ad hoc non recurring invoices in line with sign off procedures;
• Responsible for obtaining EUU/EUS to ensure export compliance.

Relationship Management:

• Support customer review meetings and dispute resolution with customers as appropriate;
• Support the monitoring of performance, delivery and quality performance issues and recoveries and escalates as appropriate;
• Receive customer initiatives, requests and communications.

Order Book, Demand & Sales Management:

• Responsible for administrating orders from customers in accordance with the agreed contract and loading sales orders
• Responsible for raising invoices in line with contract terms where appropriate

Change Management:

• Preparation of data and support to modification claims and quotations
• Implement commercial contracts for change as appropriate

Bid and Proposal Management:

• Prepare quotations in line with sign off procedures including the population of a pricing model
• Any other reasonable duties

Job Qualifications

• Proven experience in customer relationship management, contract management, and demand forecasting
• Strong negotiation skills and ability to manage multiple stakeholders
• Excellent communication and interpersonal skills
• Ability to analyze and interpret financial data related to P&L and budgeting
• Familiarity with commercial proposal writing and business modeling
• Qualification in business studies or contract law would be preferable

Travel:

• Travel to other GKN locations and customers

What we’ll offer?

We are committed to offer you a challenge but also a great opportunity to learn and grow. We want to offer you a career that can go to many directions thanks to our breadth of international opportunities. By being part of GKN Aerospace that has proven itself to be at the cutting edge of our industry, you will know that you will be working towards being the most trusted partner in the aerospace industry. We will support and promote your professional and personal development.

Furthermore, we will offer you:

• The role is in Grade J, according to the CLA Metalektro and of which salary is dependant on your experience and qualifications.
• 8% holiday allowance
• 40 paid holidays for full-time employment in line with the Collective Labor Agreement Metalektro (27 holidays and 13 ADV days)
• An excellent pension scheme (PME) and travel allowance
• A pleasant and informal working environment, in which we work together to achieve the best result for our customers.

Next to a competitive package, we will offer you a world of opportunities: we want to see your career fly! We will support your career progression by providing you with learning and development opportunities.