Commercial product manager for merchant services

ING Wholesale Banking; Amsterdam; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Personal growth

Informal working environment

Job summary

ING Wholesale Banking is seeking a Product Manager for Merchant Services. You will own the product performance, define the strategy and roadmap, and translate market feedback into concrete product improvements across Digital Payments and Collections.

You will work with Risk, Compliance, and Sales to ensure compliant, commercially successful products. A bachelor’s or master’s degree and 3+ years in payments are required, with opportunities for growth in an informal, collaborative environment.

Qualifications

• Bachelor’s or Master’s degree in a relevant field.
• Minimum 3 years of experience in the payments domain at a bank, PSP, acquirer, or card scheme.
• Solid knowledge of cards acquiring, e-commerce, and alternative payment methods; experience in in-store POS payments.

Responsibilities

• Define and execute the commercial strategy for Merchant Services products within ING Wholesale Banking.
• Own day-to-day product performance and P&L using commercial and financial insights.
• Lead product lifecycle, roadmap, and governance; create and track business cases.
• Lead marketing, communications, and customer satisfaction activities for scope products.
• Conduct market, competitor, and customer research with a pan-European perspective.

Education

Bachelor’s or Master’s degree

Job description

As Product Manager Merchant Services, job grade 11, you will be responsible for the performance of ING Wholesale Banking’s Merchant Services proposition. Together with your colleagues, you will define and execute the commercial strategy for the products and services within your scope, with a focus on Digital Payments and Collections.

• Improve ING Wholesale Banking’s Merchant Services proposition, representing the voice of the customer and identifying opportunities to attract and better serve clients.
• Own the day-to-day product performance and P&L, using commercial and financial insights to set priorities.
• Define and execute the product strategy, proposition, roadmap, design, commercial approach, and product life cycle.
• Create and track business cases, identify relevant performance data, and contribute to the Dynamic Plan and multiyear budgeting process.
• Lead marketing, communication, and customer satisfaction activities for the products within your scope.
• Conduct market, competitor, and customer research, taking a pan-European view of developments affecting Merchant Services.
• Translate market developments and input from Sales into concrete requirements for product development and proposition enhancements.
• Align with Transaction Services Sales, Client Services, and Sector teams, including supporting client pitches.
• Monitor and update product policies and governance, and manage non-financial risks through activities such as the Product Approval Review Process, issue management, audits, and key control testing.
• Work with Risk, Compliance, and Legal to ensure products and services comply with relevant regulations and policies.
• Define business requirements and translate them for Delivery Management Customer Journey Experts, supporting product development, maintenance, and the Quarterly Business Review process.
• Share responsibility with the Delivery Management organization for secure, reliable, and flawless 24/7 operations.
• Hold a bachelor’s or master’s degree and have at least three years of experience in the payments domain at a bank, payment service provider, cards acquirer, or card scheme organization.
• Bring solid knowledge and experience in cards acquiring, e-commerce, alternative payment methods, and in-store point-of-sale payments.
• Combine client focus with commercial, marketing, and entrepreneurial capabilities.
• Take ownership of product strategy implementation while maintaining a long-term perspective and managing risk prudently.
• Use data and facts to make decisions, translating complex content and financial information into clear strategic choices and well-structured business cases.
• Navigate ambiguity with resilience and simplify complex challenges.
• Think proactively, creatively, and beyond established approaches.
• Communicate openly and transparently, working effectively both independently and as part of a team.
• Demonstrate energy, motivation, and ING’s Orange behaviors.
• 25 to 28 vacation days, depending on your contract
• 8% holiday payment
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues