Commercial Coordinator

AviaVox; Netherlands; Hybrid; EUR 40,000 - 55,000; Full time

Job summary

AviaVox, based in Hoofddorp, Netherlands, seeks a Commercial Coordinator to connect customers, sales, marketing, and operations. The role involves coordinating commercial processes, handling customer communications, quotations, orders, subscription management, and internal coordination to keep things moving smoothly.

Ideal candidates are organized, commercially aware, and fluent in Dutch and English, with experience in customer-facing roles and familiarity with CRM systems and business software.

Qualifications

• Experience in a commercial support, internal sales or customer-facing administrative role.
• Ability to manage multiple processes accurately and proactively.
• Excellent communication with customers and colleagues in English and Dutch.

Responsibilities

• Support customer communication and relationship management.
• Follow up on commercial requests and sales opportunities.
• Assist with quotations, orders and related administration.
• Coordinate internal follow-up with sales, support, operations and administration.
• Support subscription management and renewal processes.
• Help improve commercial workflows and internal processes.
• Contribute to sales and marketing activities as needed.

Skills

Commercial awareness

Organizational skills

Customer communication

Dutch language

English language

CRM systems

SharePoint

Exact Online

Tools

CRM systems

Exact Online

SharePoint

Job description

We are looking for a Commercial Coordinator to join our team!

AviaVox develops intelligent, automated passenger announcement systems for airports and airlines around the world. Our systems generate reliable, natural-sounding announcements based on operational data, helping airports and airlines improve passenger information, passenger flow, compliance and operational efficiency.

In this role, you will help coordinate our commercial processes and support the connection between customers, sales, marketing, operations and administration. You will be involved in customer communication, commercial follow-up, quotation and order processes, subscription management and internal coordination.

This is a varied role for someone who is organised, commercially aware and comfortable working in an international aviation technology environment.

About the role

As Commercial Coordinator, you will be an important link between AviaVox and our customers, partners and internal teams. You will help keep commercial processes structured, accurate and moving forward.

Your work may include:

• supporting customer communication and relationship management;
• following up on commercial requests and sales opportunities;
• assisting with quotations, orders and related administration;
• coordinating internal follow-up with sales, support, operations and administration;
• supporting subscription management and renewal processes;
• helping improve commercial workflows and internal processes;
• contributing to sales and marketing activities where needed.

The role is available for 32–40 hours per week, with hybrid working possibilities depending on the final setup of the position.

Who we are looking for

We are looking for someone who combines commercial awareness with strong organisational and communication skills.

You are likely to be a good fit if you:

• have experience in a commercial support, internal sales, sales coordination or customer-facing administrative role;
• work accurately and know how to keep multiple processes on track;
• enjoy contact with customers and colleagues;
• are proactive, service-oriented and solution-focused;
• communicate fluently in Dutch and English;
• are comfortable working with software tools such as CRM systems, Exact Online and SharePoint;
• enjoy working in a small, efficient organisation with an international customer base.

Knowledge of German, French or Spanish is an advantage.

Working at AviaVox

At AviaVox, you will be part of a specialist team working on technology that is used by airports and airlines worldwide. We are a compact organisation, based in Hoofddorp, with short communication lines, a strong international focus and a practical, hands‑on way of working.

You will have the opportunity to contribute directly to our commercial processes and to the way we support our customers, partners and projects.